Front Office Assistant

This is a full-time position in a fast-paced outpatient physical therapy clinic with a supportive, team-oriented environment.

If you enjoy helping people, staying organized, and being the friendly face that keeps a clinic running smoothly, this could be the perfect role for you. At Peak Sport and Spine, our Front Office Assistants play a vital role in creating a welcoming experience for patients while keeping the day-to-day operations of the clinic on track. If you thrive in a fast-paced environment, love multitasking, and take pride in providing great customer service, we would love to have you join our team.

WHAT YOU’LL LOVE ABOUT THIS ROLE

• Being the first friendly face patients see when they arrive at the clinic
• Working in a supportive, team-oriented environment
• Helping create a positive and welcoming patient experience
• Having a dynamic role where no two days are the same

Peak Sport and Spine is seeking an energetic, well-organized Front Office Assistant to join our team at our Waynesville clinic. The ideal candidate will have medical office experience, excellent customer service skills, and the ability to multitask in a fast-paced environment. Strong attention to detail and accuracy are essential.

JOB RESPONSIBILITIES

• Communicate effectively and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors both in person and by phone.
• Greet and register patients in a timely, professional, and customer-focused manner.
• Schedule patients for services within established guidelines.
• Generate and maintain accurate medical records.
• Explain Peak Sport and Spine policies, procedures, and billing processes to patients and direct them appropriately as needed.
• Track and obtain ongoing insurance verification and authorization information from payers and communicate this information to patients, admission staff, and the treatment team.
• Collect patient co-payments, co-insurance, deductibles, and related fees for supplies and services.
• Respond to requests for information according to established procedures.
• Maintain responsibility for the cash drawer system according to established procedures.
• Maintain office and facility inventory and order supplies as needed following established procedures.
• Attend and participate in clinic meetings, staff training, cross-training, and in-service education programs as appropriate.
• Participate in performance improvement activities and adhere to policies regarding infection control, risk management, HIPAA, and corporate compliance.
• Perform other duties as requested.

ABOUT PEAK SPORT AND SPINE

Peak Sport and Spine is dedicated to helping patients move better, feel better, and live better. Our clinics are team-oriented environments where staff support each other and work together to provide exceptional patient care and a positive patient experience.

QUALIFICATIONS

• Medical office experience preferred
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to work collaboratively as part of a team