WIC Administrative Assistant

Washington, DC | On-Site| $21.63 - $24.03 per hour| Washington Post Top Workplace (8x Winner)  

Community of Hope is seeking a WIC Administrative Assistant to provide clerical, customer service, and program support for the WIC (Women, Infants, and Children) program. This role help support the WIC program and participants by ensuring smooth daily operations by assisting participants, maintaining records, scheduling appointments, and supporting WIC staff in delivering WIC services to eligible families.  This is a full-time position located at our Conway Health & Resource Center in SW, Washington, DC.

Our Approach and Values:  

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.  

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.  

We lead and advocate for changes to make systems more equitable.  

We strive for excellence and value integrity in all that we do.

What You'll Do

• Supports the WIC program and participants by answering phones, gathering eligibility information, scheduling appointments, and supporting smooth WIC clinic flow.  Assists with coordination of WIC services, including breastfeeding promotion and support, making referrals as warranted and helping with outreach activities.
• Educates applicants regarding their rights and responsibilities, including the food delivery system, WIC foods, certification schedule, and assists with group education activities as needed.
• Prepares and issues various notices to clients regarding eligibility, certification and benefit card utilization. 
• Ensures confidentiality of WIC data and protects WIC information systems against unauthorized access.
• Maintains partial access to the Service Site module within HANDS system and utilizes the system according to program guidelines.
• Educates applicants regarding their rights and responsibilities, including the food delivery system, WIC foods, certification schedule, and assists with group education activities as needed.
• Assures that proper documentation of benefit package issuance is maintained and that supplies and materials are properly secured.
• Assists in resolving routine problems presented by participants and in correcting and resolving certification and caseload management reports.

Must-Haves

• High school diploma or GED equivalency.
• Excellent time management and customer service skills.
• The ability to communicate clearly both orally and in writing.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet).
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Ability to work from other COH locations and travel between COH sites. 
• Proof of required vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-to-Haves

• The ability to establish rapport with individuals and small groups.
• Familiarity with computer systems and/or data entry.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.