About this position
Purchased Services Clerk $21.75/hour
Position Summary:
This position is responsible for assignment of vendor services, identifying vendor availability needs, conducting vendor surveys, and assisting with quality projects.
Principal Accountabilities:
Initiates service provision from vendors:
- Evaluates service referral forms to ensure pertinent information is appropriate/included.
- Creates and monitors pending service reports to share with providers.
- Works closely with providers to arranges services for consumers.
Assists with ensuring vendors are meeting agency needs:
- Monitors vendor availability, responsiveness, and population capacity.
- Reports issues with availability, responsiveness, and cultural capacity.
- Communicates and coordinates with the Quality Director on consumer concerns.
- Identifies case management/provider demands and works with both parties to problem solve.
Performs initiatives for quality control:
- Coordinates mailing of consumer satisfaction surveys.
- Inputs the survey information and data into Survey Monkey as well EOEA website for data collection.
- Outreaches to new consumers to complete quality calls.
Assists with quality improvement projects:
- Perform clerical tasks such as emailing, faxing, mailing to assist the Quality Director with projects
- Run and develop reports to assist identify statistics/trends for the quality department.
Qualifications:
Education: High school diploma or equivalent.
Experience: One to two years of clerical experience preferred.
Special Skills/Knowledge:
- Excellent oral and written communication skills,
- computer skills including basic Microsoft Word and Excel understanding,
- attention to detail, accuracy,
- ability to work independently and to prioritize,
- ability to multi-task and work in a fast-paced, high volume environment,
- proven organizational and time management skills,
- good oral communication skills.
- Valid Driver’s license required.
- Reliable transportation required.
This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.
EOE/M/F/D/V
Salary Information