Customer Service Representative

Job Title:     Customer Service Representative

Location:     Emmitsburg, MD

 Job Summary

The Customer Service Representative (CSR) interacts with customers by addressing inquiries and resolving complaints. The CSR delivers effective customer service in an educational/training environment.

 Essential Functions

• Reconcile duplicate accounts
• Process mail (paper and electronic)
• Routine request responses
• Group verification reports
• Requests for official transcripts
• Other duties as assigned

Job Specifications

• Ability to read, write, speak and understand English
• Computer-literate with Microsoft software (Word, Excel, Outlook)
• Experience in providing courteous customer support at a distance via telephone, email and the internet
   

Education:  High school diploma or equivalent

Experience:   Requires 1 – 2 years of experience providing customer service

Must be able to pass DHS Suitability