Provider Relations Coordinator

POSITION SUMMARY 

Are you passionate about building meaningful relationships and driving growth through connection? At Sano Specialty Care, we’re transforming healthcare —and we’re looking for a Provider Relations Coordinator to help us expand our impact. In this dynamic, field-facing role, you’ll serve as a key ambassador for Sano, strengthening relationships with referring providers and ensuring our network stays informed, engaged, and aligned. You’ll work closely with our marketing and referral team to support strategic outreach, enhance referral pathways, and promote Sano’s services across the region 

 PRIMARY RESPONSIBILITY  

• Grow and nurture Sano’s referral network
• Maintain and monitor a list of referring providers, analyze referral trends, and identify opportunities to deepen engagement and drive growth.
• Build strong relations through regular touchpoints-whether it’s a quick check-in call, an in-person visit, or sharing updated materials. You’ll ensure our partners have the latest information about Sano’s offerings and know how to connect patients to our care. 
• Collaborate with referring practices to ensure Sano is accurately represented in their systems-EHRs, directories, and portals-so patients can easily access our services. 
• Support Events and Introductions.
• Help coordinate outreach activities like physician meet-and-greets, conferences, lunch-and-learns, community events, and more. You’ll play a key role in creating moments that matter and fostering meaningful connections.
• Additional administrative duties as assigned

 SKILLS 

• Experience in business development, sales, account management, or provider relations (preferably in healthcare).
• Ability to analyze referral trends and identify growth opportunities.
• Strong interpersonal skills for engaging with physicians, practice managers, and clinical staff.
• Excellent verbal and written communication for calls, visits, presentations, and materials.
• Active listening and adaptability to different audiences. 
• Strong organizational skills to manage referral lists, schedules, and outreach activities.
• Proactive and detail-oriented with follow-through on tasks and partner needs.
• Ability to coordinate events (e.g., lunch-and-learns, conferences, community activities).
• Knowledge of or ability to navigate healthcare systems, including EHRs??
• Ensuring accurate representation of services across partner platforms.
• Ability to blend high-level strategy (network growth, engagement opportunities) with hands-on execution.
• Analytical skills to track referral data and adjust outreach plans accordingly.

COMPETENCIES  

• Ability to build trust and rapport with providers, practice managers, and clinical staff.
• Ability to maintain long-term professional partnerships and fosters loyalty. 
• Ability to deliver clear, concise, and tailored messages to diverse stakeholders.
• Actively listens, adapts tone, and ensures understanding across clinical and non-clinical audiences.
• Identifies new opportunities to grow referral sources.
• Ability to demonstrate persistence in expanding networks and meeting outreach goals.
• Manages multiple outreach activities, visits, and events simultaneously.
• Prioritizes effectively, follows through on commitments, and meets deadlines.
• Uses data and referral trends to guide decision-making and outreach planning.
• Balances big-picture growth strategies with day-to-day execution.
• Adjusts quickly to new systems, partners, or event needs.
• Proactively identifies issues and takes ownership of solutions.
• Represents the organization with integrity and credibility in all partner interactions.
• Ensures Sano’s offerings are accurately and positively reflected in external systems and communications.

EDUCATION AND QUALIFICATIONS 

• Bachelor’s degree (preferred) in Public Relations, Communications, Business Administration/Marketing or a closely related field.
• 2-4 years of experience in business development, provider relations, sales, account management, or outreach — preferably in a healthcare setting.
• Experience engaging directly with physicians, practice managers, or healthcare staff.
• Background in organizing events, outreach activities, or community engagement initiatives.

EQUAL OPPORTUNITY STATEMENT  

Sano is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. Sano is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.