Homecare Supervisor

HOMECARE SUPERVISOR JOB DESCRIPTION

Job Title/Position: Homecare Supervisor (Policy HR.032) 

Reports To: Agency Administrator 

Job Description Summary

Responsible for coordinating care for CCP, DHS, and Veterans clients. Evaluates the clients referred to the organization; communicates with Case Management organizations, ensures care provided according to the plan of care, communicates with the clients and their families regarding care.   

Essential Job Functions/Responsibilities

1. Documents client contacts and activities related to client services in the client's file;
2. Prepares or reviews reports and service calendars;
3. Monitors receipt procedures in the conduct of essential shopping and errands as stated in the Plan of Care;
4. Provides input to the case manager on the services that are needed for each client as a result of conferences with the homecare aide or in-home visits;
5. Plans, prepares, and documents contact and quarterly conferences with each assigned homecare aide;
6. Evaluates each assigned homecare aide annually;
7. Coordinates the homecare aide's activities with other components of the Plan of Care as required;
8. Makes and documents semi-annual in-home supervisory visits to a client's home for each assigned homecare aide;
9. Makes home visits, as necessary, to provide hands-on training and assistance; 
10. Initiates and/or participates in client staffing discussions with the case manager, as necessary.
11. Completes referral information that includes intake data, essential background information, mobility aspects, and the proposed elements of the service delivery plan.
12. Maintains liaison relationship with CCP, DHS, Veterans and MCO Case Management providing information and education on services, coverage issues and related areas.
13. Maintain Homecare Aide personnel records and update essential documentation within the TTP system.
14. Coordinate service plan implementation and follow-up for all assigned participants.
15. Ensure completion of a minimum of 26 hours of annual In-Service training per IDOA requirements.
16. Collect and maintain statistical data on referrals, retention, and terminations for both clients and Homecare Aides; prepare and submit reports as required.
17. Attend staff meetings and participate in various committees or workgroups as assigned.
18. Perform other related duties and projects as assigned by management

Position Qualifications

• High school diploma or General Education Diploma (GED) required.
• Combination of skills and experience meeting Illinois Administrative Code 89 CH.II, par.240.1535 qualifications for supervisory roles.
• Demonstrated ability to develop service delivery plans and supervise direct care personnel.
• Self-directed with the ability to work independently with minimal supervision.
• Strong observational, organizational, and time-management skills.
• Flexibility and cooperation in fulfilling job responsibilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn and use agency-specific systems.

Training Requirements

1. Complete within 90 calendar days from the date of employment with the provider agency in a homecare supervisor position, each supervisor shall complete Department sponsored CCP training on policy and procedures, billings, evaluations, homecare aide and client files; and 
2. Within each calendar year, each supervisor shall complete 26 hours of documented in-service training on aging related subjects, including documented participation in in-house staff training and/or local, State, regional or national conferences. In-service supervisor training shall include at least 16 hours of training selected from among the following topics listed in Section 240.1535.