About this position
LOGISTICS CUSTOMER BUSINESS PARTNER
Reporting to: Material and Production Planning Supervisor
Position Mission:
As a Logistics Customer BP, you will work closely with Sales and Production Planning to ensure shipments are completed on-time to Eldor’s customers; Regularly communicate with customers to negotiate shipment timing while confirming appropriate coverage for vehicle production; Support and be a trained backup for Production and Material Planning in the event of vacations and absences.
Position Main Responsibilities:
- Communicate effectively with Eldor’s OEM customers, discussing all aspects of Customer relations.
- Daily Customer Portal Management
- Daily Shipment Processing (Inter-company, Supplier, and Customer)
- Daily Prepare Packing List, Bill of Ladings (BOL), Labels, & Invoices
- Daily verify and send Advance Shipping Notices (ASN’s)
- Daily attend production meetings to communicate customer updates.
- Support Production and Material Planning – Cross Trained as Backup for vacations and absences
- Manage and schedule shipments with freight companies (LTL, TL, Expedites)
- Maintain Customer Master information in SAP (Delivery Schedules, Packaging Standards, Quantities, Routings)
- Monitor Customer Releases are aligned with contractual agreements (APW/MPW)
- Monitor and communicate delivery and inventory concerns with Production Planning and the Customer.
- Monitor and track customer packaging to ensure timely return for Production
- Monitor Customer Scorecard (Delivery and other Logistics related KPI’s)
- Manage the return of material from the Customer for internal analysis
- Manage and track customer invoice concerns.
- Manage Customer reports (MMOG, Contact List, etc).
- Takes actions on the different projects chosen by his/her manager for his/her own department or for different departments/Eldor companies
- Other responsibilities as assigned by the manager
Education required:
Bachelor’s degree (Logistics or Business Management) and/or at least 5 years in Automotive Customer Service
Experiences required:
At least five years in a Tier 1 Automotive Supplier
Beneficial Technical /Behavioral Skills
- Coil / Product Knowledge
- Eldor's Production System
- Microsoft Office Suite, SAP
- Navigating and working across multiple databases
- Proven ability to collaborate effectively with cross-functional teams
- Strong prioritization, organizational, and time management skills
UPDATED 01.2026