Customer Service Representative

The Customer Service Representative's main focus is ensuring exceptional customer experience.  This role serves as a primary point of contact for customers, greeting and assisting them with service needs, maintaining a strong working knowledge of WFR's products and service, and creating engaging marketing content that supports brand awareness and customer engagement. 

Essential Job Responsibilities

• Deliver exceptional customer service while maintaining a courteous, professional, and positive attitude toward both customers and coworkers
• Serve as the initial point of contact by greeting customers, addressing their needs, answering phone calls, and resolving inquiries
• Manage the scaling process for grain and agronomy products accurately and efficiently 
• Ensure consistent coverage at the front desk and scale in case of absence 
• Recommend appropriate products and service based on customer needs; maintain strong product knowledge and complete sales transactions within the ERP system 
• Retrieve and load inventory for customers, using forklift as needed
• Unload inventory as it arrives at the warehouse with forklift 
• Take ownership of the front entry area, ensuring it remains clean, organized, professional, and visually appealing
• Ensure the warehouse inventory is organized and labeled
• Assist with special projects including but not limited to marketing, website design, inside sales, accounting tasks, etc.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Education and Experience

• Associate's degree preferred.  Background in the agriculture industry is preferred. 

Qualifications

• Ability to utilize computer software systems, Microsoft 365, Canva
• Strong attention to detail and excellent organizational skills
• Effective problem-solving and troubleshooting abilities
• Clear and professional communication skills
• Ability to collaborate effectively with coworkers across all departments
• Demonstrates integrity and ethical behavior
• Self-motivated and goal-driven
• Committed to delivering exceptional customer service
• Physically able to lift up to 50 pounds
• Capable of bending, reaching, squatting, and kneeling as needed
• Able to sit for prolonged periods of time

Work Environment

• Schedule: Must work scheduled days and hours assigned by manager. Must work full time a minimum of 80 hours per pay period. Extra hours will be expected as business needs arise.   Flexibility is required for extended hours as necessary, especially during peak seasons. 
• Environment: Indoors and outdoors.
• Travel: Requirements are limited.