Program Implementation Associate - LA

Since our founding in 2012, we have grown Springboard’s reach from 40 to more than 100,000 students in over 300 Title 1 schools. Amidst rapid growth, Springboard consistently delivers best-in-class results. In schools that often struggle to get 20% of parents to show up for report card conferences, Springboard’s weekly family workshops average 88% attendance. Students average a 3-4-month reading gain during each program cycle, closing the gap to grade-level performance by about half in just five or ten weeks. Springboard’s work has been featured by Forbes, NPR, and the New York Times (twice). Nationally, Springboard Collaborative is the only organization to have cracked the code on equipping marginalized families to teach reading at home. You can learn more by watching our CEO on the main stage of ASU GSV. You can also read more about how we engage teachers and families to accelerate student learning in this op-ed.

Why we need you 

Springboard Collaborative invites talented, passionate candidates in the Los Angeles metro area to apply for the part-time Program Implementation Associate position. The Program Implementation Associate will be responsible for leading high-quality, right-sized implementation of our early literacy programs for a portfolio of low-touch elementary school partners. A successful candidate will be organized, responsive, data-driven, and skilled at communicating clearly while maintaining boundaries within a defined service model. This is a part-time, 10-20 hours/week position with responsibilities that may evolve quarter to quarter and a pay of $41.92/hour.

Springboard Collaborative closes the opportunity gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which educators and families work together to help children unlock their full potential. The Program Implementation Associate supports this goal by ensuring partners receive timely guidance, tools, data, and support to implement Springboard’s programs with fidelity and deliver meaningful outcomes for students and families.

The Program Implementation Associate will supervise site-based program staff and work as part of the Product & Program Success Team. This is a great opportunity to support an entrepreneurial team to maximize the impact of a rapidly growing organization.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that reflects the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity across race, gender, sexual orientation, religion, ethnicity, national origin, and more.

Finally, if you’re passionate about an open role, we encourage you to apply—even if you don’t meet 100% of the qualifications listed on the job description!

Here are your responsibilities:

• Lead program implementation through all program phases using playbooks, fidelity tools, and standardized processes
• Coach and supervise program staff to achieve program success and minimize roadblocks and challenges
• Provide timely partner communication within defined service thresholds and surface out-of-scope needs to supervisors
• Track and monitor key data (enrollment, attendance, assessments, milestones) and flag risks early
• Coordinate with internal teams to resolve issues and maintain timely program execution
• Support continuous improvement by sharing partner patterns and recommendations to refine the delivery model

What you offer us

Here are the competencies and requirements we expect the right candidate to have: 

• Communication: Clear, proactive, high-quality communication with partners and internal teams.
• Adaptability & Flexibility: You adapt to evolving needs of the organization, our school partners, our families, and our students, maintaining a focus on improving program outcomes.
• Customer Focus: You demonstrate a constant and proactive understanding of customer needs, responding to issues, feedback, and questions thoroughly and swiftly. You know how to prioritize which problems are most important and urgent to solve, taking the initiative to raise issues quickly and craft feasible, effective solutions independently and collaboratively.
• Organization: You execute tasks reliably, meet deadlines, maintain accuracy, and uphold program fidelity, using strong organizational skills to manage multiple partners.
• Valuing Equity: You actively create and support a work environment on your team and at your partner sites that embraces and appreciates equity and inclusion.
• You have experience working in education, youth programming, customer success, or similar roles.
• You are comfortable using standardized tools, templates, and communication scripts.
• You can work 10–20 hours/week, with potential for before- and after-school meeting times.

It would also be nice if you had:

• Experience supporting programming in schools or community-based organizations.
• Experience in K-5 literacy education and/or family engagement.
• Experience working with or participating in Springboard Collaborative programs.

While this description provides an overview of the Program Implementation Associate's goals and responsibilities, we are seeking candidates who demonstrate flexibility and can adapt to evolving needs in an entrepreneurial environment.

What we offer you

Compensation

This role will receive $41.92/hour, with an expected time commitment of 10-20 hours/week. As part of our commitment to equity in compensation, Springboard Collaborative does not negotiate the offered salary during the offer conversation. This is not a benefits-eligible position.

Location and travel

This role will be largely remote but require occasional in-person on-site work and meetings at schools in the Los Angeles metro area.

Springboard requires in-person employees at a Springboard facility or participating in in-person programming or events to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means an individual is at least two weeks past their final dose of a CDC-authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be asked to provide their COVID-19 vaccination status and proof of vaccination, as required. 

Please note that this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.