About this position
Position Summary
The Retail Associate plays an important role in delivering an excellent in-store customer experience by assisting customers with pool and backyard product needs, maintaining store organization, and supporting daily retail operations. This position is responsible for providing friendly service, answering product questions, and ensuring the retail space is clean, stocked, and welcoming.
Retail Associates work closely with store leadership and service teams to help customers find the right products and solutions to keep their pools safe, clean, and enjoyable.
Key Responsibilities
Customer Service & Sales Support
Greet customers in a friendly and professional manner
Assist customers with product selection, questions, and basic pool care needs
Provide recommendations on pool chemicals, accessories, and seasonal supplies
Promote store programs, services, and special offers when appropriate
Store Operations
Operate the point-of-sale (POS) system for customer purchases
Handle cash, credit, and returns accurately and responsibly
Maintain clean and organized store displays and checkout areas
Support opening and closing procedures as assigned
Inventory & Merchandising
Stock shelves and ensure products are properly labeled and displayed
Assist with receiving shipments and organizing inventory
Monitor stock levels and communicate replenishment needs to management
Help maintain a safe and tidy retail environment
Team Collaboration
Work closely with store managers and team members to meet customer needs
Communicate customer feedback or concerns to leadership
Support a positive, team-oriented workplace culture
Qualifications
Minimum Qualifications
High school diploma or equivalent preferred
Previous customer service or retail experience is a plus
Strong communication and interpersonal skills
Ability to work weekends, holidays, and flexible schedules during peak seasons
Ability to lift and carry up to 25–50 lbs (pool products, chemicals, supplies)
Preferred Qualifications
Knowledge of pool supplies, chemicals, or outdoor living products
Experience using POS systems and handling transactions
Interest in learning basic pool water care and product applications
What We Offer
9 paid holidays
Paid vacation and sick time
Employer-matched 401(k)
Employer-paid life insurance
Optional supplemental life insurance
Medical, dental, and vision insurance plans
Equal Opportunity Employer Statement
We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
Salary Information