Install Coordinator

Ebens Air Conditioning & Plumbing is looking for a Install Coordinator to join the office team. The primary responsibility of this role is to aid the HVAC Installation Teams and communicate with customers.

Duties/Responsibilities:

• Assist sales team in scheduling installation crews
• Ordering of Installation Equipment
• Process returned parts after job completion for warranties
• Communicate with customers and confirm next day installations
• Assist with and/or schedule part return service calls
• Answer general questions regarding rebates, warranties, and permits
• Communicate with & support installation team
• Enter installation & warranty data in CRM
• Interact in the warehouse to acquire materials for installation and service jobs
• Other general office duties as assigned by manager

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Time management skills with the ability to meet deadlines
• Ability to function well in a high-paced and at times stressful situation
• Proficient with Microsoft Office Suite or related software