Account Manager

Patriot Disposal/Apple Valley Waste provides reliable, customer-focused waste and environmental solutions to commercial and municipal customers. We are committed to delivering dependable service, building long-term partnerships, and supporting the communities we serve.

Our team takes a hands-on, proactive approach to meeting customer needs, with a strong focus on accountability, collaboration, and continuous improvement. As a growing organization, we offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the field.

Position Summary

We are seeking a driven and relationship-focused Account Manager to join our growing team. This role is ideal for someone who thrives in a field-based environment and enjoys building strong, long-term partnerships with commercial customers. As an Account Manager, you will spend 50–75% of your time in the field, working directly with existing clients while also identifying opportunities to expand and grow your book of business.

You will serve as a trusted advisor to your accounts—ensuring service excellence, strengthening customer retention, and uncovering opportunities for additional solutions. If you’re a proactive professional who enjoys being out in the community and making an impact through relationship management and strategic growth, we want to hear from you.

 Key Responsibilities

• Manage and maintain a portfolio of commercial accounts, ensuring high levels of customer satisfaction, retention, and long-term partnership.
• Identify opportunities to expand services within existing accounts and grow your book of business through referrals, upselling, and targeted prospecting.
• Conduct regular on-site visits to client locations for service evaluations, relationship building, and solution-based consultations.
• Understand each customer’s operational needs and recommend customized waste management solutions that add value and support their business goals.
• Serve as the primary point of contact for assigned accounts, proactively addressing service concerns and coordinating with internal teams to resolve issues efficiently.
• Maintain accurate records of client interactions, account activity, and growth opportunities within the CRM system; provide updates and forecasts to leadership.
• Work closely with operations, customer service, and billing teams to ensure seamless service delivery and exceed customer expectations.

Skills & Qualifications

• Previous experience in account management, outside sales, or a customer-facing field role is preferred but not required. A strong desire to learn and grow is essential.
• Proven ability to develop and maintain strong, professional relationships with customers, internal teams, and partners.
• Strong verbal and written communication skills, with the ability to confidently present solutions and navigate client conversations.
• Ability to work independently in the field, manage multiple accounts, prioritize tasks, and meet retention and growth goals.
• Skilled at identifying challenges and delivering practical, customer-focused solutions.
• Comfortable managing a dynamic schedule in a role that requires 50–75% travel.
• Comfortable using CRM software, email, and Microsoft Office tools to manage accounts and track performance.
• Experience in waste management or a similar service-based industry is a plus.

Licenses & Requirements

• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening
• Willingness to travel 50–75% of the time within the assigned territory

Why Join Us?

Competitive Compensation:
 Attractive base salary with incentive opportunities tied to account retention and performance.

Comprehensive Benefits:
 Full benefits package, including health, dental, and vision coverage.

Field Support:
 Vehicle reimbursement, tools, and resources to help you succeed on the road and in the field.

Career Growth:

Opportunities for advancement as our organization continues to grow and expand.

Team Culture:
 A collaborative, inclusive environment that values accountability, customer relationships, and a proactive, solutions-driven approach.

Patriot Disposal/Apple Valley Waste is an equal opportunity employer. We value diversity and are committed to fostering an inclusive, supportive workplace for all employees.