About this position
Desktop Support Technician –
Hands-On IT Role Supporting Healthcare That Matters
Are you a problem-solver who loves being in the field and making technology work seamlessly? Tampa Family Health Centers is hiring a Desktop Support Technician to deliver reliable, high-quality IT support across our health centers. This is a dynamic, hands-on role where your skills directly support providers, staff, and patient care every single day.
If you enjoy variety, autonomy, and being the go-to technical expert, this opportunity is for you.
What You’ll Do
Provide hands-on support for desktops, laptops, printers, and phones
Install, relocate, and maintain equipment across multiple sites
Troubleshoot hardware, software, and network connectivity issues
Support IT components of medical devices and clinical technology
Create and manage user accounts, passwords, and access permissions
Communicate ticket updates and provide timely follow-up to users
Collaborate with vendors to resolve hardware and software issues
Assist with enterprise systems and IT initiatives
Travel locally to support installs, upgrades, and troubleshooting
Provide status updates and reports to IT leadership
What You Bring
Associate degree in Computer Science, Information Systems, or related field (or equivalent experience)
2+ years of desktop support experience in a mid-to-large environment
Strong troubleshooting and analytical thinking skills
Proficiency with Windows and Mac operating systems
Experience supporting Microsoft client-server environments
Ability to explain technical concepts in clear, simple terms
Strong written and verbal communication skills
Ability to work independently while maintaining high service standards
Industry certifications (CompTIA, Microsoft, etc.) are a plus
Reliable transportation and ability to safely travel between locations
What Makes You Successful in This Role
You stay calm under pressure and solve problems quickly
You can juggle multiple priorities without sacrificing customer service
You’re adaptable and eager to learn evolving technologies
You take pride in delivering a great support experience
Why Join Tampa Family Health Centers
Mission-driven work that makes a real impact in the community
Exposure to healthcare technology and enterprise IT systems
A collaborative, supportive team environment
A role where your technical skills directly support patient care
If you’re ready for a fast-paced, meaningful IT role where your work truly matters, we’d love to connect with you.