About this position
ABOUT US
The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
JOB OVERVIEW
The Turndown Attendant is responsible for ensuring guest rooms are prepared for a relaxing and restful night by performing turndown services, replenishing amenities, and maintaining the overall cleanliness of rooms. The Turndown Attendant plays an essential role in enhancing the guest experience and maintaining high hotel standards.
ESSENTIAL JOB FUNCTIONS
Turndown Service: Prepare guest rooms for the evening by performing turndown services, which may include pulling back bed linens, fluffing pillows, arranging sleep amenities (such as chocolates, water, and a fresh towel), and dimming the lighting as needed
Room Inspection: Ensure that each room meets the hotel’s cleanliness and aesthetic standards, promptly reporting any maintenance or housekeeping issues to the supervisor
Guest Requests: Respond to special guest requests, such as replenishing towels, toiletries, or adjusting room settings, ensuring complete guest satisfaction
Fresh Linens & Supplies: Restock room supplies as needed, such as fresh towels, toiletries, and bathroom amenities
General Cleanliness: Ensure that all areas of the room are neat and clean, including the bathroom, bed, and common areas. Take care of small touch-ups to maintain a welcoming environment
Guest Interaction: Interact with guests courteously and professionally, offering assistance and responding to any specific needs they may have, while maintaining discretion and respect for guest privacy
Safety & Cleanliness Standards: Follow all hotel health and safety procedures, including the proper handling of cleaning chemicals and maintaining a safe environment for both guests and colleagues
Team Collaboration: Work closely with other housekeeping team members and the front desk to ensure all guest needs are met and to communicate any special requirements
Requirements:ESSENTIAL QUALIFICATIONS
High school diploma or equivalent preferred
Prior experience in housekeeping or hotel operations is a plus
Ability to work a flexible schedule, including evenings and weekends
Excellent attention to detail and organizational skills
Strong communication skills, with the ability to interact effectively with guests and team members
Ability to work independently with minimal supervision
Physical stamina to perform cleaning duties and lift light to moderate weights (up to 25 lbs)
A positive, friendly, and professional demeanor
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.