About this position
Description:
Key Responsibilities:
Account Management & Customer Relationships
- Serve as the primary point of contact for an assigned portfolio of customers across multiple industries.
- Build deep, trusted relationships with clients through responsive communication, industry knowledge, and proactive problem-solving.
- Understand client needs, goals, and business cycles to identify opportunities for growth and retention.
- Maintain consistent weekly outreach and check-ins to strengthen engagement.
Sales Growth & Revenue Generation
- Drive upsell and cross-sell opportunities across PROOF.’s full capabilities.
print, large format, packaging, apparel, creative strategy, video, and fulfillment. - Identify new opportunities within existing accounts to expand services and deepen partnerships.
- Partner with the VP of Sales & Marketing to hit monthly, quarterly, and annual sales targets.
Quoting & Project Coordination
- Gather, from various sources, all pertinent information required to process a customer estimate request and enter that information into the Company’s MIS, ensuring accuracy and timely delivery to our customer.
- Gather, from various sources, all pertinent information required to process a customer estimate into a job ticket using the Company’s MIS, ensuring accuracy and timeliness to production.
- Attend and participate in daily production/scheduling meetings and provide relevant and current updates to attendees of these meetings.
- Forward proofs to customers and assist customers in the proofing process.
- Order job materials and services provided by a 3rd party.
- Manage job tickets, proof approvals, and client expectations from initial inquiry to final delivery.
- Within 48 hours of a job shipping, complete the job closing procedures and submit the job ticket to accounting for costing and invoicing.
Client Experience & Issue Resolution
- Ensure seamless, high-touch customer experience through all stages of production.
- Handle escalations professionally and collaboratively, ensuring client satisfaction.
- Provide proactive communication on project status, timelines, and potential challenges.
- Document all interactions, communications, and project updates in CRM/MIS systems.
Cross-Functional Collaboration
- Work closely with the VP of Sales & Marketing and outside sales team to support enterprise accounts and strategic opportunities.
- Partner with Project Managers and Customer Service to ensure smooth handoffs and consistent communication.
- Collaborate with the Creative and Marketing teams when clients require brand strategy, design, or content support.
- Assist with developing sales presentations, proposals, and capability decks.
Data, Reporting & Pipeline Management
- Maintain an accurate, up-to-date pipeline within CRM tools.
- Provide weekly updates on forecast, opportunities, and account health.
- Monitor job margins, work-in-progress, and key performance indicators.
- Support the VP of Sales & Marketing in ongoing sales process improvement.
Required Skills & Qualifications
- 2–5 years of experience in inside sales, account management, customer support, or related role.
- Experience in printing, manufacturing, creative services, or related industry strongly preferred.
- Strong organizational and project management skills with attention to detail.
- Excellent communication skills — written, verbal, and interpersonal.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Tech-forward mindset with comfort using CRM, MIS, and estimating tools.
- Strong problem-solving capability and the ability to collaborate across teams.
- A service-driven approach and a passion for helping clients win.
Key Attributes for Success at PROOF.
- Grounded confidence — humble, capable, steady under pressure.
- Strategic curiosity — always looking for growth opportunities within accounts.
- Operational discipline — follows process, meets deadlines, communicates clearly.
- Client-centric mindset — cares deeply about the customer experience.
- Creative thinker — offers solutions that elevate the client’s brand and business.
- Team player — collaborates across sales, production, and leadership.
Performance Measures
- Monthly and yearly revenue growth
- Upsell and cross-sell conversions
- Quote accuracy and turnaround time
- Client retention and satisfaction
- Accuracy of pipeline and CRM updates
- Project execution quality and margin health
- Living our core Company values of Commitment, Respect, Integrity, Acting with Urgency, Continuous Improvement and Contribution through Teamwork