Case Manager - Mental Health

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Case Manager - Mental Health 

Location: New York Metropolitan Area 

Reports to: Case Manager Supervisor 

Pay Range: $27.47 per hour ($50,000 per year) 

FLSA Status: Non-Exempt 

Status: Full-time (35 hour per week) 

 

Role Summary: The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose, value and vision. 

Primary Job Responsibilities/Duties:  

The Case Manager – Mental Health is responsible for, but not limited to:  

Conduct initial intake assessments and act upon critical needs appropriately  Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals   Orient clients to the shelter program, requirements and consequences   Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.   Assist non-working clients to obtain Public Assistance   Complete psycho-social assessments within the first 30 days of intake   Track and monitor client progress   Empower clients to become involved in their own planning and goal setting   Conduct weekly/bi-weekly meetings with clients, or as needed   Refer clients and encourage job development for subsequent employment if appropriate   Refer clients to appropriate resources to assist with set goals   Meet with clients to address issues, challenges and successes to assist in strengthening their capacity for long-term self-sufficiency   Maintain client files to include conversations, warnings and progress reports and documenting all incidents  Maintain confidential case record for all clients   Report critical incidents immediately to the Site Director/ Director of Social Services   Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing   Treat all clients, visitors and employees with kindness, respect and dignity   Report critical incidents immediately to the Director/Supervisor of Social Services  Refer clients to internal and external resources and serve as an advocate when necessary   Provide case management and counseling periodically; one year beyond the client’s departure   Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals   Responsible for escorting clients to housing viewings, DHS or HRA appointments   Responsible for placing clients into suitable housing   Case notes must be completed within 24 hours after meeting with clients   Substitutes for other staff when need arises   Perform general clerical duties  

Physical Requirements: 

Ability to walk, stand, kneel, crouch, and bend over.  Ability to lift, reach, and handle objects weighing up to 25 pounds.  Ability to sit at a desk and work on a computer for prolonged periods.  Ability to travel to different locations within New York City, as needed. 

 

Work Environment / Schedule Requirements:. 

Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.  May be required to work on or during evenings, weekends, and holidays.   

 

Qualifications:  

Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience or  Associate degree in Human Service, or related field with 4+ years of direct social service experience or  High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience and  

Strong interpersonal skills with the ability to be compassionate and firm and maintaining confidentiality at all times   

Knowledge of community resources   Ability to solve problems, make decisions, resolve conflicts and listen   Ability to deal calmly in crisis situations.   Proven ability to work collaboratively well with diverse groups   Proven ability to handle multiple tasks effectively under pressure   Strong organizational skills, detail-oriented, and efficient   Maturity, integrity, and sound judgment  

 

Equal Employment Opportunity  

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.   

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”    

Competitive Benefits Package 

Comprehensive Health, Dental and Vision Benefits for full-time employees   403(b) Retirement Savings Plans   Loan Forgiveness Programs for eligible employees   Paid Holidays and Vacation   Paid Time-off   Vol Life Insurance and AD&D   Term Life and AD&D insurance   Long Term Disability   Employee Assistance Program support (EAP)   Commuter Benefits Program   Aflac: Short-Term Disability, CA, Accident and Hospital   Employee Discount Program   

 

False Statements 

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.    

   

At-Will Employment Disclaimer 

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.