About this position
Pay Rate: $16.00 / hour
Job Title: Party Host / Concessions & Front of House Cashier
Position Summary
Party Hosts / Concessions & Front of House Cashiers are the first point of contact for guests and play a key role in creating a fun, welcoming, and organized experience at the Family Entertainment Center (FEC). This position combines excellent customer service, cash handling, food and beverage service, and party coordination. Team members are responsible for maintaining a clean, friendly environment while assisting guests with admissions, ride tickets, concessions, and special events.
Key Responsibilities
Front of House & Cashier Duties
- Operate all aspects of the point-of-sale (POS) system, including cash and card transactions, scanners, and ticketing systems.
- Accurately process sales for ride tickets, attractions, food, beverages, and merchandise.
- Maintain an accurate cash drawer and reconcile transactions at the end of each shift.
- Answer guest questions and provide clear directions using knowledge of the facility layout, attractions, and policies.
- Greet guests warmly and maintain a positive, welcoming presence at the front counter.
- Maintain a clean and organized register and lobby area at all times.
Concessions Duties
- Prepare and serve food and beverages according to company standards and food safety guidelines.
- Restock concession items, supplies, and displays as needed.
- Monitor food quality, portioning, and presentation.
- Maintain cleanliness of concession areas including counters, equipment, and storage areas.
- Follow all health, safety, and sanitation procedures.
Party Host Responsibilities
- Host birthday parties and group events, ensuring guests have a fun and memorable experience.
- Greet party families and guests, explain party schedules, and assist throughout the event.
- Set up and decorate party rooms before events and clean and reset rooms afterward.
- Serve food, cake, and beverages to party guests.
- Coordinate timing with attractions and communicate with other departments to keep parties on schedule.
- Engage with children and families in an enthusiastic, friendly manner.
Facility Cleanliness & Guest Experience
- Maintain cleanliness throughout the facility, including lobby, party rooms, seating areas, and restrooms.
- Assist with restocking supplies and maintaining overall facility presentation.
- Monitor guest areas to ensure a safe, family-friendly environment.
- Uphold company standards related to appearance, professionalism, and guest interaction.
Teamwork & Additional Duties
- Work collaboratively with other team members, supervisors, and management.
- Assist in opening, closing, and shift transition duties.
- Perform other tasks as assigned to support daily operations.
Qualifications & Requirements
- Friendly, outgoing personality with strong customer service skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong cash handling and basic math skills
- Clear communication and problem-solving abilities
- Must be well-groomed and maintain a professional appearance
- Reliable, punctual, and team-oriented
- Previous customer service, cashier, food service, or party hosting experience preferred but not required
Physical & Scheduling Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 lbs as needed
- Comfortable working in a busy, high-energy environment
- Must be able to work flexible hours, including evenings, weekends, and holidays
Why Join Our Team?
- Fun, family-friendly work environment
- Opportunities to develop customer service and leadership skills
- Team-oriented culture with room for growth
- Employee perks such as discounted or free attractions (if applicable)