Spa Manager

Spa Manager | JOB DESCRIPTION

LodgeWorks is actively hiring for a Spa Manager

Who We Are:

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job Overview:

The Spa Manager is responsible for overseeing the day-to-day operations of the spa and ensuring a smooth flow of business with a consistently high level of guest satisfaction through an active presence on the floor. The Spa Manager hires, supervises, and develops spa staff; provides training; assigns work; reconciles discrepancies; and continuously improves procedures and protocols. This role oversees the purchasing of all professional and retail products and works in conjunction with the Hotel Manager and Marketing Team to execute spa specials, revenue strategies, and sales initiatives. The Spa Manager participates in and leads initiatives to improve revenue performance, marketing efforts, and sales results, while actively engaging in the Napa community to promote the spa and hotel. As a key member of the hotel management team, the Spa Manager is an engaged participant in leadership meetings and strategic planning and reports directly to the Hotel Manager or General Manager.

Your Day-to Day:

• Oversee the day-to-day operations of the spa ensuring a high level of guest satisfaction, and a smooth flow of business.
• Direct, supervise, train, and assign work to the spa team.
• Coach the team to provide consistent exceptional service and provide continual feedback regarding their job performance, service quality, grooming standards and adherence to cleanliness standards.
• Work with the Spa Supervisor to effectively manage the front desk and respond to guest inquiries and requests via email, online and phone. Resolve guest issues as they arise.
• Oversee efficient and accurate scheduling in Meevo to maximize the schedule. Add providers to the schedule to meet appointment demands.
• Work at the spa front desk as needed and required, and assist with changing and restocking the locker rooms after guests depart.
• Open and/or close the spa following the opening and closing procedures.
• Recruit, interview, and hire all spa staff, taking a proactive approach to recruiting. Work with the Director of HR to complete all the required onboarding tasks.
• Process bi-monthly payroll in Meevo, and enter data in HR Exponent.
• Keep all manuals up to date and accurate.
• Manage purchasing of all professional and retail products and oversee merchandising, inventory control, and product usage.
• Work with the Spa Supervisor to ensure that all retail merchandise is received, priced accurately, and merchandised attractively.
• Create seasonal specials that are compelling and communicate the specials to the Marketing Team ensuring they are launched on the website in a timely manner.
• Work with the sales team to coordinate and promote group reservations, amenities, special requests, and events.
• Ensure that all service standards consistently meet and exceed expectations.
• Review spa treatment and retail sales monthly, identify trends and adjust as needed.
• Work with the Engineering Department to ensure consistent upkeep of all spa areas.
• Actively manage guest feedback, online reviews, and service recovery.
• Conduct evaluations, counseling, recognition, and corrective action as needed.
• Foster a positive, engaged, and high-performing work environment.
• Monitor payroll costs and productivity.
• Contribute to budgeting, forecasting, and reporting.
• Contribute to workflow optimization and SOP development.
• Participate in leadership meetings and cross-department collaboration.
• Ensure compliance with health, sanitation, labor, and safety regulations.
• Enforce departmental policies and procedures.
• Maintain accurate systems use and reporting.
• Additional duties may be assigned as needed to support the success of the spa and hotel.

Who you are:

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire or shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• Three to five years of experience as a Spa Manager ideally in a resort or hotel setting.
• Experience with spa software and intermediate computer skills including experience in Office, Outlook, and Excel.
• Experience coaching, training, delegating, and monitoring the work of a team.
• Demonstrated versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Must be responsive and have a strong sense of urgency.
• Demonstrated ability to plan, prioritize, and organize projects and workflow.
• A must: Eager to be part of a great work culture and team.

Benefits:

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel & Restaurant discounts available at select LodgeWorks properties
• Health, vision + dental benefits
• 401K plans with matching contributions
• Paid holidays
• Short Term – Long Term Disability (company sponsored)
• Referral bonuses
• Flexible Spending Accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.