IT Coordinator

Technical Support

• Provide direct technical support to company staff

• Document and execute tickets as received from company staff

• Escalate major incidents and more demanding issues to Managed Service Provider

• Collaborate with and monitor external support teams when necessary to address user issues

• Provide Managed Service Provider with on the grounds support for large-scale projects

• Assist Lead IT Coordinator in ensuring upkeep and organization of firm filesystem

• Provision accounts and devices for new hires

• Work with non-IT personnel to implement systems/features as requested by company staff

Documentation and Compliance

• Document IT protocol in both staff-facing and department-facing capacities

• Provide recommendations on firm policy/protocol for Lead IT Coordinator

• Provide technical training for all new staff during onboarding

• Assist in developing and implementing risk management strategies from a technical perspective.

• Maintain and routinely update inventory of hardware and licensed deployed by the firm

• Assist in providing staff-facing SAT twice annually

• Assist with data entry or other project work as assigned

• 1-3 years of experience in IT and help desk support

• Post-Secondary education in Information Technology or a related field

• Strong comprehension of latest Windows software, Office Suite, and Adobe

• Strong comprehension of and experience with Microsoft 365 cloud platforms

• Strong organizational and coordination abilities with close attention to detail

• Experience with legal-focused IT and compliance

• Experience with Case Management Systems

• Exceptional interpersonal and communication skills (both written and oral), including the ability to communicate technical topics clearly and effectively to non-technical audiences

• Ability to manage multiple priorities with competing deadlines

• Effective documentation and record keeping skills