PROPS Team Lead

Pathways PROPS Team Lead

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health alternatives throughout Vermont.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.

The Role: The Pathways Rural Outreach Program is a newer program of Pathways focused on serving individuals with mental health challenges who are experiencing homelessness throughout the state. The Outreach Team Lead will lead a team of 3-5 outreach specialists as well as carry a modified caseload. The Team Lead will act as a liaison for community partners and represents the organization and program at various community and statewide meetings.

Available Positions: 1

Location: Statewide VT (In-Person)

Schedule: Full-Time (35-40 Hours Weekly)

Application Requirements:

A Cover Letter and Resume are required with your application.

Responsibilities:

• Recruit and manage a cohesive team of 3-6 staff providing weekly team meetings, weekly individual supervisions, and ongoing support and guidance. Ensure the team upholds the vision and values of Pathways and adheres to all program expectations 

• Support staff development through training, coaching, modeling, providing positive and critical feedback and documenting concerns or growth areas as needed

• Ensure high fidelity to evidence-based practices and program standards, oversee team activities and day-to-day practice including the monitoring of team capacity 

• Attend community meetings to share information/updates about Pathways and its programs, represent Pathways values and perspective, collaborate on systems change and improvements for persons experiencing homelessness and identify potential referrals to agency programs

• Maintain a caseload of roughly 6-10 households with flexibility as needed

• Engage in assertive outreach, service coordination, advocacy, and other supports for program participants

• Building rapport and relationships with individuals, meeting people where they are including motels, shelters, and camping areas

• Participate in outreach and engagement with individuals experiencing homelessness who have serious mental health challenges or co-occurring mental health and substance use challenges

• Facilitate telehealth or in-person meetings between team mental health counselor and potential program participants to complete mental health and substance use screening

• Ensure all households are captured in the Coordinated Entry system and data is accurate in the local Homelessness Management Information System (HMIS)

• Support program enrollment to Pathways Housing First or other appropriate community services

• Provide housing search assistance through assessing housing needs and completing applications for rental units and vouchers

• Accurately and timely document service provision in electronic databases including screening data, progress notes, incident reports, document collection, institutionalization record, etc.

• Practice Critical Time Intervention, harm reduction, Intentional Peer Support, SOAR, active engagement and other best practices for supporting persons experiencing homelessness

• Facilitate client driven referrals and participation in other peer services, wellness activities, community events, programs, etc.

• Conduct intake interviews and collect/complete: health and demographic information in the electronic health record, introduction paperwork and forms, housing applications and supporting documentation, and other required documentation

• Participate in agency quality improvement oversight and activities

• Other duties as assigned

Qualifications:

• Bachelor’s Degree or comparable work experience (preferably with persons who have experienced homelessness or have a psychiatric disability) and at least 3-5 years relevant experience

• Two years supervisory experience, preferred

• Strong skills in database entry and computer programs (including Google Apps, Internet browsers, electronic medical record, etc.)

• Must be able to work in a fast-paced environment as well as possess strong problem-solving skills, work ethic, and computer proficiency

• Must be able to work flexible hours, occasional long days

• Valid driver’s license, insurance, and reliable vehicle required

• Ability to travel statewide

• Excellent verbal and written communication

• Commitment to Pathways mission

Compensation:

• $24-$26 / Hour

Benefits:

• Medical, dental and vision insurance

• Long Term Disability/Life Insurance

• Paid Time Off (accrual of 210 hours per year to start)

• 9 Paid Holidays Annually

• 403(b) Retirement Savings Plan

• Employee Assistance Program

• Longevity Recognition Rewards

• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.