About this position
Description:
- Oversee the general operation of the community association portfolio and provide supervision to staff and contracted service providers, as applicable.
- Regularly communicate with the Board regarding community issues.
- Enforce the Rules and Regulations of the Association as outlined in the governing documents.
- Prepare, or oversee the preparation of, notices and meeting packets for all Association and Board meetings promptly.
- Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
- Prepare Requests for Proposals (RFPs) and secure proposals for day-to-day operations, providing recommendations to the Boards for consideration.
- Oversee and ensure accuracy in individual items for each unit/lot.
- Assist in preparing the annual budget and updating reserve study projects for all communities in the portfolio.
- Approve all expenditures and seek Board approval for amounts exceeding predetermined thresholds.
- Respond to owner inquiries and requests promptly and in accordance with company standards.
- Manage the decision-making process effectively, working with short and long-range objectives for the associations.
- Handle after-hours emergency calls as scheduled.
- Deliver superior customer service.
- Knowledge of community association inspection processes.
- Understanding of the role of the association board of directors and effective communication with association ownership.
- Proficient in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
- Proficient in conflict resolution techniques.
- Ability to maintain a positive work culture in line with NRP’s values and beliefs.
- Strong time management and time-critical organizational skills.
- Excellent leadership and interpersonal skills.
Experience:
- 2 years or more of Association Management experience (Preferred).
- CMCA, AMS, or PCAM certification is preferred; please specify if applicable.