Host - (Seasonal)

HANSEN PROPERTIES INC Blue Bell, Pennsylvania, United States Customer Service

About this position

Description:

If you are friendly, dedicated, charming, and committed to high standards of customer service with attention to detail, we invite you to join our team. Hosts must be able to create a pleasant atmosphere by being attentive to customers both in person and over the phone. Warm, friendly hosts must leave a bright and welcoming first impression for our guests!


Must be able to work a minimum of 3 shifts per week to include at least one weekend shift. 


Shifts are

Weekdays 4:00PM - 9:00PM 

Saturdays 4:00PM - 9:00PM

Sundays 3:00PM - 9:00PM 


Host Functions:

  • Attends and Participates in all training sessions and team meetings
  • Develop and maintain positive working relationships with others while listening and responding in an appropriate manner.
  • Greeting guests with a warm smile to make them feel welcome
  • Ring out members takeout orders
  • Seats guests and provides menus, following the appropriate rotation
  • Answers the phone politely and assists callers, including answering questions about the establishment and making reservations
  • Manages and confirms all Open Table reservations
  • Cater to the guests' requests and needs in a prompt and professional manner to ensure an overall superior level of customer service
  • Performs all assigned side work and keeps host stand and lobby area clean
  • Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct
  • Notifies and reports any problems or concerns to management
  • Reports to the Restaurant Manager
Requirements:
  • Must be at least 16 years old
  • Work permit required if under the age if 18
  • Able to learn & perform basic of sale skills to ring members in member takeout orders
  • Possess a basic knowledge of excellent service standards, guest relations, food and beverage preparations as well as etiquette.
  • Available to work weekends, evening shifts and major holidays
  • Mandatory compliance with all safety regulations, procedures, policies and rules
  • Regular and predictable attendance.
  • Arrives punctually in full uniform with a neat & professional appearance at all time 
  • Must be authorized to work in the United States


Salary Information

$14.00 - $15.00 Hourly Wage