Operations Supervisor - PM

WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!

Our work environment includes:

• Modern office setting
• Strong growth opportunities
• Flexible working hours
• Lively atmosphere
• A team that cares about one another
• Welcoming and inclusive culture

The Operations Supervisor will assist in handling the day-to-day operations within the shipping and fulfillment department. You will supervise a team of Operations Associates responsible for order processing, shipping, and inventory management. In this hands-on role, you will focus on optimizing workflows, ensuring product quality, and maintaining efficient operations. The ideal candidate has strong leadership capabilities, experience in warehouse or fulfillment center operations, and a keen eye for detail. 

This role is full-time, located onsite at our beautiful new Headquarters in the Village Gate neighborhood in Rochester, NY.

Key Responsibilities:

• Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases. 
• Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction. 
• Oversee the receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow. 
• Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly. 
• Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Sr. Operations Manager to implement strategic improvements. 
• Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required. 
• Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management. 

•  High School Diploma or equivalent (a degree in logistics, supply chain, or related field is a plus) 
• Proven experience in a supervisory role within a warehouse or fulfillment center 
• Strong leadership and communication skills 
• Detail-oriented with a strong focus on quality control 
• Ability to work in a fast-paced environment and meet deadlines 
• Familiarity with inventory management systems 
• Proficient in computer literacy, particularly Microsoft Excel 
• Must be available to work a combination of both weekday (3:00pm - 11:00pm) and weekend (8:00am - 4:00pm) shifts

In accordance with applicable Federal and State laws, the anticipated hourly range for this position, based upon location in Rochester, NY, and experience, is $24.00 - $26.00.

To comply with Federal law, WeTheHobby participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.