Donor Services Coordinator

Summary Statement

The Donor Services Coordinator, manages the process of donor collection activities.     The position’s primary responsibility is to manage Apheresis requests by communicating, educating and scheduling the donors from selection through collection and recovery. 

Responsibilities

• Preparation of donor charts
• Updates donor information in the registry management system (MatchQuest) 
• Completion of all tasks via the registry management system and/or checklists
• Educates donors on MNC (white blood cells) and HPC (peripheral blood stem cells) Apheresis donation processes
• Coordinates the logistics of donor work up and product procurement
• Reviews results of donor physicals, including all paperwork, test results, and prescriptions 
• Coordinates donor needs for physical appointment and collection
• Coordinates travel arrangements for donors and companion with our Travel Coordinator
• Assist with the coordination of courier and pick up
• Follow up with donor’s post collection
• Identifies and reports areas of concern or areas that need improvement 
• Completion of scheduling and paperwork in a timely manner
• Reports deviations and complaints to Quality Assurance Department
• Performs other registry/departmental projects as necessary
• Follow HIPPA regulations
• Additional duties as assigned 

Knowledge, Skills and Experience 

• Motivated and goal-oriented self-starter
• Ability to work in a changing environment 
• In-House Sales Experience
• Able to work with urgent demands
• Collaborator 
• Excellent Communicator
• Ability to prioritize work and multi-task effectively
• Excellent oral and written communication skills
• Exceptional analytical skills
• Outstanding interpersonal skills, phone etiquette and sense of business protocol
• Very capable with MS Office Suite, including Outlook, Word and Excel
• Strong problem-solving and troubleshooting skills
• Able to demonstrate high degree of compassion and sensitivity when dealing with others