About this position
About Us:
At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.
Position Overview:
The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.
Key Responsibilities:
Develop and maintain weekly/monthly guard schedules for multiple client sites.
Dispatch security personnel to assigned locations promptly and accurately.
Monitor attendance, call-outs, and shift confirmations.
Respond to staffing emergencies and adjust schedules in real time.
Maintain clear communication with guards, supervisors, and clients.
Ensure coverage complies with labor laws, licensing requirements, and company policies.
Maintain up-to-date records of guard availability, time-off requests, and incidents.
Collaborate with recruitment and HR for onboarding and scheduling new hires.
Use scheduling and dispatch software effectively (e.g., TrackTik, WhenIWork, or similar).
Qualifications:
2+ years of experience in scheduling, dispatching, or coordinating staff (security industry preferred).
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Proficient in scheduling software and Microsoft Office Suite.
Ability to remain calm under pressure and manage multiple priorities.
Willingness to work occasional evenings, weekends, or holidays if required.
What APS Offers:
At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.
Employee Benefits:
Full Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off (PTO) and Paid Holidays
Career Growth and Advancement Opportunities
Ongoing Training and Professional Development
Supportive Management and Team Culture
Qualities We Look For:
Dependability and commitment to excellence
Strong problem-solving and critical thinking
High level of integrity and professionalism
Flexibility and adaptability in dynamic situations
Strong team player with a proactive mindset
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