About this position
Description:
We are seeking a hands-on dynamic individual to join our team as Executive Housekeeper.
The ideal candidate will have a strong operational background and will be responsible for the day-to-day operation of the hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance.
Responsible for supervision of the Housekeeping Department operations and personnel, including assistant executive housekeeper/suite inspectors, suite attendants, housemen and laundry personnel.
Responsibilities:
- Directly supervises multiple non-supervisory employees. Carries out supervisory responsibilities in accordance with hotel policies and applicable laws.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
- Recruit, hire, train, schedule and supervise department personnel, insuring the department is appropriately staffed to: provide daily cleaning service to guest suites and public areas in accordance with Company SOP.
- Actively supervise and monitor performance of department personnel.
- Conduct all department personnel performance appraisals
- Plan and distribute work assignments for the department
- Clean suites as needed
- Inspect premises, guest suites, linen rooms, guest laundry, employee lounge and public areas to assure quality standards of housekeeping are being maintained.
- Train department personnel.
- Maintain purchase records and participate in the preparation and control of all budgeted line expenses to optimize bonus potential and department performance.
- Develop incentive programs to enhance individual and department performance
- Conduct monthly linen and uniform inventory. Reorder as appropriate.
- Inventory and order laundry supplies, kitchen items, small appliances, paper products and other suite supplies as needed
- Develop a department attitude designed to promote customer satisfaction.
- Develop and maintain vendor file program
- Maintain guest request/complaint log
- Coordinate checkout and room status with front desk, work orders with Maintenance and meeting room needs with Sales
- Participate in manager on duty program
- Carry out any reasonable request by management.
The benefit package for eligible associates includes:
- Medical, Dental, and Vision Insurance
- Long Term Disability and Life Insurance
- 401(k) retirement plan with Employer Match
- Vacation
- Holiday Pay
- Sick time
- Brand specific team discount
Requirements:
Requirements:
- Must be able to effectively handle employee relations issues and resolve guest complaints.
- Must possess strong attention to detail.
- Must be able to handle difficult guest or employee situations in a tactful manner.
- One to three years related experience and/or training, or equivalent combination of education and experience.
- Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must be flexible in hours and days worked.
- Availability on holidays and weekends.
- Must have strong organizational and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
- Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests.
- Experience with hospitality industry software a plus.