About this position

Job Title:	Import Agent
Department:	Maine
Reports to:	Maine Manager
	Non- exempt
Salary Range:	$19.23 to $28.46 an hour

Company Overview:

Established in 1983, OCEANAIR Inc. is a global provider in international transportation logistics. As a New England based freight forwarder OCEANAIR Inc. has grown to become one of the largest independent service providers in the region. Our extensive network and global reach, delivers value in all aspects of the supply chain. OCEANAIR’s services include Freight Forwarding, Customs Brokerage, Import & Export Compliance, Domestic Trucking, 3PL Warehousing & Distribution, and PO Management. Our extensive global network of partners delivers cost effective multi-lane and multi-modal transportation management.

Job Description:

Position Overview:

The Import Agent will deliver a consistent and high-quality experience to OCEANAIR Inc.’s customers, both external and internal. Work efficiently in a team environment to process and secure import shipments. To support all sales efforts and quotes as assigned by department manager or supervisor’s departmental activities as needed. Attention to detail while ensuring all necessary paperwork is complete and acceptable for entry to customs. The ability to interact with officials at multiple agencies is a daily task.

***Schedule for this position may require weekends on a departmental rotation basis. This position may require working a holiday schedule based on the needs of the operation and requirements of the account.

Major Duties & Responsibilities:

Responsible for the movement of goods from other countries, ensuring the transit and delivery are made on time. This requires liaising regularly with overseas offices, partners, or agent’s customers and will involve all modes of transportation.
Ensure all necessary paperwork is complete and acceptable for entry to customs.
Obtain charges and cargo release details from freight forwarding agents, shipping lines and airlines.
Responsible for ensuring any payments dues are made in advance of any shipment as required, processing all payments and necessary paperwork for accounting purposes while following company requirements.
Responsible for ensuring maximum profitability on a shipment.
Check manifests, invoices, and orders to ensure they are recorded accurately for incoming shipments.
May be required to check goods in, as they arrive against paperwork to ensure shipments are in good condition and accounted for.
Must be able to manage deadlines and address difficult situations, therefore an element of negotiation is required to meet commitments in a timely manner.
Work closely with customers to ensure any problems, damage, or anomalies are corrected.
May be required to arrange the release and transportation of goods received to importer or deliver to party.
Identify, investigate, and resolve all areas of client concern in a timely and proactive manner. Alert clients to special areas of concern or potential problems in the import process.
Communicate regularly with eh clients via phone and email.
Process and finalize documents in Transportation Management system and the files.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Skills & Qualifications:

1 year hands-on experience in forwarding, logistics or distribution operations preferred.
Previous knowledge of customs compliance regulation is desired.
Highly organized, detail oriented, and ability to multitask.
Excellent communication skills, both written and oral.
Hazardous certification is preferred.
Strong numerical skills are required.
High attention to detail and sense of urgency.
High proficiency in Microsoft Office.

Work Environment:

Work is performed in an office environment where there is no substantial exposure to adverse environmental conditions. Work requires close attention to task for work to be accurately completed. Intermitted breaks during the workday do not compromise the work. Work requires constant respond to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
Sensory Essential Functions include close work, visual examination of paperwork, computer monitor and keyboard use, conversations, telephone and background noise.
Physical Requirements with reasonable accommodations. Light work requiring exerting up to 20 pounds if force occasionally in carrying, lifting, pushing or pulling. Job consists of sitting, standing, walking, squatting and twisting.

Disclaimer:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Salary Information

$19.23 - $28.46 Annual Salary