Patient Access Representative

At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it’s an opportunity to be part of something bigger.

JOB TITLE: Patient Access Representative – Urgent Care 0.8 FTE

Rotating weekend shift 

Works on holidays except for Thanksgiving and Christmas Day

POSITION SUMMARY: This position is located in the Clinics Department. The Patient Access Representative interviews patients and their families to collect required demographic and financial information and completes admission and registration forms. This role provides front-line customer service, including reception and registration, while performing clerical duties, facilitating communication, and serving as a liaison for Clinics staff. The Patient Access Representative ensures accurate data entry, assists with scheduling and follow-up, and supports efficient patient flow in a fast-paced urgent care environment, maintaining professionalism, confidentiality, and adherence to organizational policies.

ESSENTIAL FUNCTIONS:

Build Trust: We exhibit integrity, transparency and compassion in every interaction.

• Greet patients professionally and create a welcoming, supportive environment
• Register patients accurately and verify insurance while ensuring confidentiality
• Communicate wait times, processes, and next steps clearly to manage expectations
• Address patient concerns with empathy and professionalism
• Collaborate with clinical staff to support efficient patient flow

Obsess Over Excellence:  We have high standards and seek continuous improvement.

• Deliver consistently high-quality, patient-centered service at every interaction
• Maintain accuracy and attention to detail in registration and documentation
• Communicate clearly and proactively to enhance the patient experience
• Uphold compliance, professionalism, and organizational standards
• Support team excellence through collaboration and continuous improvement

Lead Innovation: We lead with creativity, agility and think bold in our approach.

• Embrace new tools, workflows, and technologies to improve patient access and front-end efficiency
• Identify opportunities to streamline registration, scheduling, and communication processes
• Adapt quickly to change while maintaining a high standard of patient service
• Share ideas and feedback to support continuous improvement and innovation
• Collaborate with clinical and operational teams to enhance the patient experience

Deepen Connections: We build strong relationships with our patients, their families and partners in the communities we serve.

• Build respectful, trusting relationships with patients through compassionate and attentive service
• Communicate clearly and empathetically to understand patient needs and concerns
• Serve as a reliable point of contact, ensuring patients feel informed and supported
• Collaborate with care teams to create a coordinated, patient-focused experience
• Foster a welcoming environment that reflects empathy, inclusivity, and respect

QUALIFICATIONS:

Required Education: High School or GED

Preferred Education: N/A

Required Licensure: N/A

Specialty Certification:  N/A

Required Experience: At least 1-2 years of healthcare customer service experience required.

Skills:

• Possess effective time management, organization, and situational awareness skills in a fast-paced environment
• Working knowledge of Microsoft Office
• Demonstrates effective verbal, written, and telephone communication skills
• Understanding of HIPAA and EMTALA rules
• Analytical skills to read and understand instructions, add and subtract numbers, and make relatively straight-forward comparisons between numbers and letters.
• Typing and/or computer skills.
• Communication skills necessary to explain policies or procedures, relay patients’ needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact.
• Work is performed in accordance with instructions and procedures but incumbents must organize the work, set priorities, and request occasional exceptions when necessary.

WORK ENVIRONMENT:

• Office and clinical settings with potential exposure to patient care areas.
• Flexibility to work extended hours as needed.

PHYSICAL DEMANDS:

• Ability to work in a fast-paced environment and handle multiple priorities.
• May require occasional travel between facility locations.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS: We believe in taking care of those who take care of our community. We’re proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you’ll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers. The best part? Anyone covered under our plan can receive care at SVH at no cost! It's all about giving you the options and support you need to experience life’s great adventures.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Pet Insurance
• Other Voluntary Benefits

Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26.

Waiting Period - 1st of the month following 30 days from your date of hire.

PLEASE NOTE:

• The flu shot (during flu season) are required for employment, with exemptions available for valid medical or religious reasons.
• Snoqualmie Valley Health is a drug-free workplace. We complete drug screenings as a part of our onboarding process.