About this position
Community Support Manager
Location: Onsite – Maryland (PG County, Baltimore County, Baltimore City, Anne Arundel County, Montgomery County)
We are seeking a skilled and motivated Portfolio Support Manager to oversee a growing portfolio of multifamily communities in Maryland. The current portfolio is 8000+ units and expanding rapidly.
This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences.
This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.
Key Responsibilities
- Oversee day-to-day operations of a residential portfolio in Maryland (PG County, Baltimore County, Baltimore City, Anne Arundel County, Montgomery County)
- Conduct regular property visits to assess performance, compliance, curb appeal, and team effectiveness
- Maximize revenue for the property.
- Identify operational challenges and implement creative, cost-effective solutions
- Fiscal accountability for portfolio performance including budget implementation and occupancy standards
- Assist in the creation, review and targeting of annual budgets
- Monthly Specials, Pricing, Concession, Rent Roll Audit and Market Survey Analysis
- New Software integration
- Personnel Management
- Screen, hire, orient, and train new members within established company guidelines
- Assist community managers in recruiting, interviewing and training all community staff positions
- Mentor and develop on-site teams to build accountability, engagement, and performance
- Ensure policies, procedures, and resident service standards are upheld across all communities
- Document employee performance properly and take disciplinary action when necessary on as timely basis
- Promote staff harmony through support, effective leadership and positive example.
- Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses).
- Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time
- Marketing/Sales
- Regularly monitor market trends and portfolio competition.
- Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy.
- Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy.
- Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability
- Financial Management and General Administration
- Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.
- Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed.
- Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,
- Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).
- Ensure all administrative paperwork is accurate, complete and submitted in a timely manner
- Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members.
- Ensure quality and expediency turns and work orders are completed both timely and accurately.
- Work with Maintenance to maintain all apartment buildings and amenities.
- Travel periodically office for meetings, training, etc.
- OTHER ASPECTS OF THE JOB:
- Community Support Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, and serving on or participating in company sponsored functions.
This job description is not an all-inclusive list of functions and tasks.
Qualifications
- 5+ years of multifamily property management experience, including regional or multi-site oversight
- Experience overseeing large portfolios (2,500+ units preferred)
- Demonstrated success in improving property performance and team leadership
- Strong financial experience with managing budgets and KPIs
- Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint
- Proficiency with Entrata and EliseAI preferred
- Professional certifications (CAM, CAPS, CPM) preferred
- Bi-Lingual (Spanish and English) preferred
Why Join Quest
At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:
- Comprehensive Health Coverage – Medical, dental, and vision insurance
- Paid Time Off – 128 hours annually
- Accrued Sick Leave – 5 days per year
- 13 Paid Holidays – Plus your birthday off as your personal holiday
- 401(k) with Company Match – up to 5% employer match
- Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities
- Employee Recognition Programs – Celebrating performance and innovation at every level
- A values-driven culture that emphasizes growth, integrity, and collaboration
About Quest Management Group
Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.
Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture. Our corporate office is located in Owings Mills, Maryland.