Staffing Manager (Home Care Services)

• 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
• 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
• 2025 - Top Home Care Agency, CommunityVotes Santa Rosa
• 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE

Come join the Hillendale Home Care team! We are a home care agency working with senior care clients and caregivers in Contra Costa and Alameda counties and we’re looking for a Staffing Manager to join the team. Our Staffing Management Team is the front-line staffing contact and primary point of contact for our Home Care Aides (Caregivers). This position is onsite Monday-Friday in our Marin office.

The Staffing Manager will schedule, coordinate, and maintain the continuity of care for a specific group of clients by scheduling our Home Care Aides (Caregivers) and ensuring they have the applicable skills, experience, and training to work with assigned Clients.  

What You’ll Be Doing:

• Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
• Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
• Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
• Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
• Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
• Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
• Proactively send informational correspondence to caregivers as needed.
• Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
• Work cross-departmentally
• Local travel up to 25% of the work week for field visits and community events.

What Hillendale Provides:

• Highly competitive salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• Healthcare benefits
• 401(k) plan
• Paid time off
• Company holidays
• Fun, collaborative work environment

Experience, Skills, and Education:

• Associates Degree in general business or related field; Bachelor's Degree a plus
• 2+ years of experience working in the home care or health care industry 
• Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
• Excellent communication skills and ability to engage with our caregivers and clients
• Strong attention to detail and excellent time management skills
• Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)