About this position
Leighton State Bank has an exciting opportunity for you! We currently have a position open to assist in our teller and retail department of the bank. This position would require working a flexible schedule that is around 30 hours per week during the summer including a rotation of Saturday mornings. Additional hours may be available during the fall/spring or during break times as well. This position would also require that you are available to work at any of our locations as scheduled; Pella, Knoxville, Monroe & Leighton.
Since this position plays an integral part in the success of the bank, we are seeking an individual who enjoys interacting with the public, has a professional demeanor, a keen attention to details and outstanding customer service skills.
Responsibilities Include:
- Greet and welcome customers to the bank;
- Process customer account transactions efficiently and accurately and in compliance with bank procedures and regulatory requirements; Accurately balance cash drawers;
- Maintain the security and confidentiality of customer information;
- Service new and existing deposit account relationships;
- Resolve customer inquiries; in person, by phone or online
- Become familiar with banking products and services in order to identify customer needs and recommend products that contribute to their financial success;
- Provide clerical support;
Position Accountabilities
A. Demonstrate Outstanding Customer Service
- Effectively help customers achieve their financial goals by providing customer service that models the values of integrity, flexibility, helpfulness, proficiency and commitment.
- Front line of customer contact for the bank; Communicate effectively with customers and inspire confidence that you are knowledgeable and trust worthy to handle a customer’s financial needs.
- Build customer loyalty and respect through friendly and courteous service addressing each customer by name.
- Maintain the security and confidentiality of customer information.
B. Demonstrate Effective Financial Transactional Processing
- Record all transactions promptly, accurately, securely and in compliance with bank procedures and regulatory requirements – even when the tasks are routine or repetitive.
- Accurately balance currency, cash, and checks in cash drawer at designated time frames.
- Respond to inquiries regarding checking and savings accounts; Resolve issues and discrepancies with customer’s accounts.
- Detect fraudulent transactions and act appropriately to help prevent bank losses.
- Identify customer needs and recommend financial products.
- Perform specialized services for customers as needed.
C. Demonstrate Commitment to Life-Long Learning and Professional Development
- Proactively seek to better meet changing customer needs, bank growth objectives and department profitability benchmarks within an evolving regulatory framework by remaining current on the application of existing and newly emerging deposit products, financial services and technologies.
- Effectively use existing and newly emerging deposit products, financial services and technologies.
- Stay current with banking regulations and products and services that are constantly changing.
E. Complete other assigned operational duties, projects and assignments as given in a timely manner.
A. Education and Experience
- Education. Possess a high school diploma or equivalent. Candidates with a degree from a nationally accredited post-secondary educational institution in a related field of study will be given preference.
- Experience. Prior banking experience would prepare a candidate to be able to proficiently perform the duties required by a Relationship Retail Specialist.
B. Knowledge, Skills and Abilities
- Detail Oriented. Demonstrated record of accurately attending to detail when completing financial transactions, resolving problems and completing basic math calculations.
- Customer Service. Demonstrated use of principles and processes for providing outstanding customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Communication. Demonstrated use of communication to understand and correctly interpret information and ideas presented through non-verbal, verbal and written modes as well as to convey information and ideas professionally to diverse individuals and groups through presentation of words, actions, and documentation.
- Technology. Demonstrated use of computers, Microsoft Office Suite software, internet and other electronic means to gather and disseminate information; communicate with colleagues and customers; construct and revise Word and Excel documents; and store and retrieve data.