Program Manager, National Accounts

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Responsibilities:

• Direct, plan, and integrate project management work across the Electronic Security delivery team to hit goals.
• Manage service and implementation performance for National/Key accounts and resolve issues quickly.
• Partner with Installation Managers and Directors to deliver consistent, high‑quality service across all branches.
• Support contract renewals, negotiations, and profitability targets.
• Provide reports, action plans, and resource alignment to fix performance issues fast.
• Ensure Installation Managers stay available, prepared, and responsive to customers.
• Lead regular in‑person meetings with Program teams to review performance, projects, and priorities.
• Review IMAP and Solomon daily; assign resources and adjust schedules as needed.
• Communicate daily with Sales, Service, and HQ Field Support.
• Meet regularly with supported Account Teams to review performance and account plans.
• Connect with unsupported Account Teams to identify ESP growth opportunities.
• Assign workload to keep the team rightsized and plan future resource needs.
• Interface directly with customers when needed to maintain alignment and resolve issues.
• Work with process excellence teams to improve delivery processes.
• Update strategy, best practices, and procedures to support project success.
• Work with Project Managers to ensure project plans meet standards and meet customer expectations.
• Monitor projects to ensure delivery is on time, on budget, and within scope; escalate issues when needed.
• Coordinate with Logistics to ensure staging and kitting are ready for installation.
• Meet with customers to confirm schedules, responsibilities, deliverables, and acceptance criteria.
• Ensure project teams are trained and following required policies and standards.
• Provide leadership to service delivery teams and act as the decisionmaker when conflicts arise.
• Serve as the escalation point for project issues and customer concerns.
• Collect formal customer feedback to confirm service quality and identify improvements.

 Required:

• Associate’s Degree or higher in Business, Project Management, Technical field, or equivalent experience.
• Minimum 5 years managing complex installation or professional services projects.
• Experience with electronic security installations, including Access Control, CCTV, Intrusion, and Fire Detection.
• Proven success managing National, Global, or Strategic Accounts.
• Highly organized with strong verbal and written communication skills.
• Solid technical understanding of software, networking, and systems.
• Strong relationship‑building skills and commitment to high‑level service.
• Effective leader with the ability to influence across teams.
• Able to manage multiple projects at once in a fast‑paced environment.
• Comfortable working independently with limited direction.

 Benefits:

• Paid company training and development.
• Medical, Dental, Vision, Life, and Critical Illness Insurance.
• Company Paid Short Term and Long‑Term Disability.
• 401K with 60% Match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Tuition Reimbursement.
• Exceptional career advancement opportunities.
• Exclusive employee discounts on travel, electronics, and more.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.