Senior Mitel Engineer

Position Summary:

The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work. 
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. 
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.  
• Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training. 

Competencies:

• Accountability - Ability to accept responsibility and account for his\her actions 
• Adaptability - Ability to fit into a changing environment 
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition 
• Applied Learning- Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience
• Decision Making - Selecting an effective course of action while controlling resources and expenditures 
• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant   
• Ethical - Ability to be guided by the company’s accepted principles of moral conduct 
• Interpersonal- Interpersonal skills look at the ability of the individual to develop and maintain relationships with others.
• Organized - Ability of an individual to be structured and methodical in working skills   
• Persistence - Ability to continue in a course of action in the face of adversity 
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge  

Required Experience:

• 3+ years in a technical related field 

Preferred Experience:

• 3-5 years in a technical related field 
• 3+ years’ experience working as a consultant 

Required Skills, Education and/ or Certifications:

• Bachelor’s Degree or equivalent experience
• Installing and supporting Mitel solutions
• MiVoice Office 250, MiVoice Business, or MiVoice Connect
• Certification in one of the above Mitel UC platforms
• Strong VoIP troubleshooting skills
• Experience deploying VoIP Protocols – SIP, QoS, G711/G729

Preferred Skills, Education and/ or Certifications:

• Mitel Video experience – MiCollab, SIP Door Access
• Experience designing and architecting Mitel solutions
• Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite
• Familiarity or experience with:
• Mitel ACD Queues, RADs, and Agents

Equal Opportunity Employer - Including Disabled and Veterans

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