About this position
BILLING ANALYST
On-Site Swanton, OH
CLASSIFICATION
Non-Exempt
REPORTS TO
AR Director
PURPOSE STATEMENT
To lift and inspire team stories. Game One is the premier provider of apparel, gear, and
equipment unifying teams and fans in schools, clubs, and organizations.
JOB SUMMARY
A Billing Analyst is responsible for timely and accurate customer invoicing, credit and
collections, and resolving customer concerns.
JOB FUNCTIONS
• Maintain customer master to ensure accurate contact information and billing
settings.
• View on hold orders and resolve credit issues to allow the order to process.
• Review shipped not invoiced orders and resolve exceptions to allow invoicing.
• Invoice complete orders and send to customers.
• Assist customers with account questions and problems.
• Assist with customer payments. Process credit card payments according to policy.
• Send monthly statements to customers.
• Follow up with customers on past due invoices and returned/failed payments.
• Issues credit memos to customers.
• Review open credits on assigned accounts and resolve through application or submitting
a refund request form.
• Resolve customer discrepancies in a professional manner.
• Maintain an open line of communication with the BA Supervisor, Area AR Manager,
AMs, and Sales in resolving issues with Customer Credit/ Past Due Invoices and
other related A/R issues.
• Support other team members with other duties as assigned.
• Position is on site in our Swanton, OH location.
COMPETENCIES
• Analytical aptitude.
• Excellent problem-solving ability.
• Strong verbal and written communication skills.
• Outstanding attention to detail; organized and thorough.
• Professional attitude and demeanor.
• Responsible with a strong work ethic.
EDUCATION AND EXPERIENCE
• Minimum of 3 years’ experience and/or training in an AR role preferred.
• Strong Excel skills, including formulas.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
• Considerable time is spent at a desk using a computer.
Equal Employment Opportunity Statement
Game One is an Equal Opportunity Employer that does not discriminate on the basis of actual
or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship
status, age, disability or handicap, sex, marital status, veteran status, sexual
orientation, arrest record, gender identify, genetic information or any other characteristic
protected by applicable federal, state or local laws.
Salary Information