Resident Experience Coordinator

McKinley is seeking an experienced and adaptable Resident Experience Coordinator to provide operational support to communities within an assigned portfolio. This is a high-impact role designed for strong performers who thrive in dynamic environments and can step in seamlessly during staffing gaps, peak leasing periods, or site transitions.

Key Responsibilities

• Perform all Resident Experience Associate duties across multiple communities within the assigned portfolio

• Quickly adapt to site-specific workflows, team dynamics, and performance expectations

• Uphold McKinley brand standards and resident experience expectations at all locations

• Maintain consistent communication with site leadership and regional teams to ensure alignment and continuity

• Demonstrate advanced knowledge of McKinley systems, processes, and policies

• Model professionalism, accountability, flexibility, and leadership in all interactions

• Adhere to Fair Housing laws, company policies, and all compliance requirements

• Maintain flexible availability, including evenings, weekends, and travel within the portfolio

Qualifications

• Minimum of 3–5 years of experience in customer service (property management experience strongly preferred)

• Strong communication skills with the ability to respond effectively to residents, team members, and leadership

• Proven problem-solving skills in environments with limited standardization

• Solid understanding of Fair Housing and Equal Housing Opportunity laws

• Strong math skills, including working with percentages, ratios, and basic financial concepts

• Ability to understand and follow safety rules and procedures

• Valid driver's license and reliable transportation required

Working Conditions & Physical Requirements

• Physical, on-site attendance required for all scheduled shifts

• Moderate noise level in typical work environments

• Frequent standing, walking, stair climbing, and use of hands/arms

• Occasional lifting up to 25 pounds

• Vision abilities including close, distance, peripheral, and depth perception

Why This Role

This position is ideal for internal team members looking to:

• Expand leadership exposure across multiple communities

• Gain portfolio-level operational experience

• Play a critical role in maintaining consistency and excellence during transitions

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free, safe, and drug-free workplace.