Customer Care Representative

Pay: $40,000 – $60,000 per year
Salary + Commission

Customer Care Representative

Green Factor – Lawrence 

Green Factor is growing rapidly and we’re looking for a Customer Care Representative to join our Sales Team.

For over 15 years, Green Factor has helped homeowners create more comfortable, healthier homes through solutions in insulation, roofing, radon mitigation, air quality, and home performance.

Our mission is simple:

To Help Everyone be Comfortable and Healthy in their Homes. 

The Opportunity

This role sits at the center of our customer experience.

You are often the first voice customers hear and the person who keeps communication flowing between homeowners and our sales team.

We’re looking for someone who is confident on the phone, highly organized, detail oriented, and genuinely enjoys helping people find solutions.

If you naturally build rapport, stay calm under pressure, and take pride in delivering exceptional service, this role may be a great fit.

You’ll Thrive in This Role If You:

Build trust quickly through exceptional, professional, phone communication
Take ownership and work well independently
Are naturally organized and detail-oriented
Are persistent, proactive, and follow through
Have strong time management skills
Are comfortable learning new software and systems
Align with a high standard of customer care

Exceptional customer experience is what separates Green Factor from our competitors — and this role is critical in protecting that standard.

Responsibilities Include:

Answering incoming calls across our service divisions
Conducting outbound follow-up calls to customers
Managing heavy phone and email communication
Following up on assessments and proposals
Supporting sales representatives and customers
Verifying customer satisfaction and experience
Maintaining accurate records and notes

This is a fast-paced role with increasing responsibility over time.

Why Green Factor?

Friendly, supportive team environment
Paid training
Salary + Commission structure
Medical, Dental, Vision Insurance
Life Insurance & HSA options
401(k) with matching
Paid Time Off & Holidays
Clear opportunities for growth and advancement

Candidates should expect assessments and phone screening as part of the hiring process.

Learn more about us at www.GFIPro.com