IT Area Manager

About Vala’s

Located in Gretna, Nebraska, Vala’s is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala’s property spans 400+ acres, including over 50 attractions, such as pick-your-own pumpkins, apples, and flowers, and over 25 food locations. 

The IT Area Manager is a professional position responsible for providing front-line technical support. Reporting to the IT Manager, the IT Area Manager will take an active role in maintaining physical and field-based IT systems. This is a part time, hourly position. Evenings and weekends will be required during peak fall season.

Responsibilities:

• Troubleshoot and maintain POS systems, printers, kiosks, menu boards, scanners, KDS systems, and related peripherals
• Set up devices pre-season and replace any defective devices, including processing RMAs
• Serve as the first point of contact for operational outages throughout the farm and escalate as appropriate
• Maintain network closets and equipment locations
• Assist with cable installation, termination, and minor network repairs
• Support deployment of switches, access points, and field devices under IT Manager direction
• Install and maintain cameras utilized on the farm
• Assist with end-of-season teardown
• Maintain inventory records of IT equipment and track device assignments
• Follow and enforce IT security and asset management policies
• Maintain SOPs
• Provide support and training for seasonal staff on devices and systems
• Support any new rollouts made throughout the season
• Escalate any complex issues to the IT Manager
• Monitor and manage IT support tickets throughout the season, including assignment, status updates, and timely resolution or escalation
• Purchase request preparation 

Requirements:

• Maintain clear verbal and written communication
• Strong organizational skills and attention to detail
• Ability to use various forms of technology (laptop, tablet, cellphone)
• Strong problem solving skills, with the ability to make quick decisions in high-pressure situations
• Ability to lift and carry up to 50 pounds regularly, and up to 75 pounds occasionally with assistance
• Ability to work in variable weather conditions
• Ability to walk long distances across property
• Ability to climb ladders and access elevated equipment

Benefits

• PTO after 90 days
• Paid sick time
• Amusement Perk
• Simple IRA eligible after 1 year
• Phone reimbursement
• Staff apparel allowance