About this position

The Audience Services Associate provides ticket office and front of house/house management support to patrons of Theater J and JxJ (film and music), to ensure the highest level of customer service through every stage of the ticket purchase process and onsite performances. This public facing position is the primary point of contact for Theater J and JxJ with whom audiences will interact on a regular basis.

Responsibilities include but are not limited to:

Ticket Office

Assist subscribers and single ticket buyers with general information, questions, purchases, exchanges, directions, and donations, both in person and by phone and email
Participate in the annual Theater J subscription campaign and assist with group reservations
Prepare “will call” tickets and complete sales reports for day-of-show purchases
Work closely with House Management, Production and Volunteer Ushers during theatrical performances to ensure prompt and accurate seating of patrons, distribution of accessibility devices, and attention to patron needs and safety before, during, and after the performance.
Participate in annual JxJ Festival at venues throughout DC
Other tasks as assigned
Front of House/House Management
Oversee FOH operations during Theater J and JxJ performances
Welcome and cultivate patrons
Supervise volunteer ushers
Manage the concessions stand
Operate limited technical functions of the JxJ cinema space
Aid audience members to make their visit rewarding
Upholding the appearance of the lobby and all public areas as necessary, to ensure a clean environment.
Resolving conflicts with any patron seating issues. Maintaining ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with the Stage Manager.
Work in conjunction with the Stage Manager to coordinate performance timelines, including preshow chat, curtain speeches, and intermission.
Working closely with the Box Office to ensure any patron ticketing issues are resolved in a timely and efficient manner.