RESTORATION COORDINATOR

Join a Team That Values Your Expertise in Restoration!

Mitigation Coordinator 

• Compensation: $22-$26 hourly
  
• Schedule: Full-time, 40 hours, M-F
• Work Location: Murrieta, CA 92563, on-site 

Are you an experienced administrative professional with a restoration background or a related industry looking for your next opportunity? Superior Restoration is growing and seeking a detail-oriented, highly organized Mitigation Coordinator to support our Mitigation team full-time. If you thrive in a fast-paced, high-impact environment where your skills help people recover from fire and water damage, we want to hear from you!

Why Join Us?

We are a residential and commercial water and fire restoration company with a strong internal culture. Our team is dedicated to serving clients with complex reconstruction projects, ensuring projects move forward efficiently and effectively. We believe in treating our clients as we would treat ourselves, and we take great pride in our company values.

SUPERIOR CORE VALUES: We don’t just say them, we live them! 

Collaborate      Own It       Mindful      Efficient      Thirst for Learning

The Role: 

A detail-oriented and reliable Mitigation Coordinator to support our Mitigation Team. The ideal candidate will handle various administrative tasks, including phone management, correspondence, job coordination, and support for key operational personnel. Strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment are essential. The following is a general outline of tasks and responsibilities for this role. Additional duties may be assigned as needed to support the team's success.

Responsibilities: 

• Provide excellent customer service to clients over the phone.
• Assign job numbers for all new leads.
• Prepare billing packets for the mitigation department.
• Follow up to ensure proper review and payment.
• Conduct welcome calls and audit files.
• Manage and oversee scheduling.
• Support supervisors and technicians by coordinating job tasks.
• Assist supervisors in obtaining approvals for pack-outs when needed.
• Schedule and support pack-outs, pack-ins.
• Schedule jobs and ensure new jobs are entered into the job tracking system.
• Act as the liaison between adjusters, supervisors, and department heads for invoice negotiations.
• Adjust invoices with appropriate approvals and maintain related audit sheets.
• Review past-due or revised invoices with the department manager to achieve monthly cash collection goals.

Requirements: 

• 2 years or more of data entry
• 2 years or more of phone experience with customers
• 2 years or more of Restoration experience or related industry experience.
• Must have excellent communication and customer service skills
• Reliability is a must. (Attendance, Punctuality, and Presence)
• Strong administrative experience in a fast-paced, multitasking environment
• Strong organizational and time management skills

Benefits:

We offer a comprehensive range of benefits designed to support your health, well-being, and financial future:

• Medical Coverage
• Dental Coverage 
• Vision Coverage 
• 401(k) with company match 
• Employee Assistance Program (EAP) 
• Seven paid holidays, including a floating holiday 
• Sick time 
• Paid time off 

If you’re ready to take ownership of a key role in a growing company and thrive in a supportive environment, we’d love to hear from you!