Desktop Support Technician

Job Summary
We are seeking a dynamic and proactive Desktop Support Technician to join our IT support team. In this role, you will provide first-level IT support for our growing organization. This is an onsite role at our headquarters focused on laptop provisioning, onboarding/offboarding, and remote end-user support.

Duties

• Set up, configure, and re-provision laptops (Windows 11)
• Prepare devices for new hires and re-issue returned laptops
• Manage IT onboarding and offboarding, including:
• Account creation and removal
• Laptop setup and shipping coordination
• New hire IT orientation
• Provide remote desktop support to staff across the organization
• Troubleshoot issues involving:
• Windows 11
• Google Workspace (Gmail, Drive, Calendar, Meet)
• Login/access problems
• Wi-Fi/VPN and cellular laptop connectivity
• Maintain user accounts across vendors including Google Workspace, Adobe, AT&T, Verizon, and other approved platforms
• Coordinate with third-party IT vendors when needed
• Document issues and resolutions and follow internal IT procedures
• Learn and support basic healthcare applications and EMR systems (training provided)

Requirements

• 2+ years of experience in desktop support, help desk, or IT support
• Strong knowledge of Windows 11 troubleshooting
• Strong working knowledge of Google Workspace
• Experience managing user accounts and access across multiple systems
• Strong customer service and communication skills
• Ability to support non-technical users
• Comfortable working onsite for device provisioning and hardware support

Preferred Qualifications

• Experience supporting remote teams
• Familiarity with Google Voice
• Experience with cellular-enabled laptops (AT&T/Verizon)
• Healthcare IT experience and basic HIPAA awareness