Customer Service Representative

Full Time

Shift Hours: Monday to Friday 9:30AM – 6:00PM

Ashton Distributors is seeking a professional Customer Service Representative (CSR) for our Call Center. Out Call Center services Ashton retail accounts throughout the country. The CSR provides product information, answers questions, and resolves any emerging problems that our retail accounts may encounter with accuracy and efficiency. The Customer Service Representative works in conjunction with our Sales Representatives, who call on, visit, and service Ashton retail accounts out in the field. Responding to inquiries, gathering customer feedback, promoting sales programs, and encouraging a seamless and pleasant customer experience are essential. We're always on the lookout for smart and friendly individuals who are comfortable communicating on the phone and over email. If you have strong communication skills, and enjoy dealing with the public, we'd love to hear from you.

ESSENTIAL RESPONSIBILITIES:

· Assist Ashton retail accounts on the phone and over email

· Possess a polite attitude and superior listening skills

· Comfortable focusing your attention on the customer

· Process customer orders and returns received via phone, fax, and email

· Respond to customer requests, order changes, and cancellations

· Manage phone and online communication professionally and efficiently

· Ability to upsell and promote ongoing sales initiatives

· Resolve issues with products and customer complaints by determining the cause

· Find the best and most effective solutions to issues with products or services

· Follow up with customers to make sure a satisfactory resolution was achieved

· Prepare products for shipment, track shipments, and process backorders

· Maintain superior customer service standards

· Willing to follow Call Center protocols at all times

· Eager to assist other team members

· Must possess a team-first mentality

QUALIFICATIONS:

· Passion for premium cigars and a willingness to learn about our products is a major plus

· Professional and outgoing personality

· Proficient in Microsoft 365

· Ability to multi-task and prioritize responsibilities

· Attention to detail

· Superb organization skills

· Willingness to learn on a continual basis

· Punctual, polished, and responsible character

· Superior work ethic

· 1-5 years of experience

· High School Diploma/G.E.D.