Receptionist - Operations

Duties and Responsibilities:

• Greet and receive visitors, directing them to the appropriate staff.
• Answer telephone calls and route calls as necessary.
• Respond to inquiries and provide information as needed.
• Communicate professionally in person and by telephone with clients, including those who may be agitated.
• Receive packages, notify recipients, and hold for pickup.
• Operate office equipment, including a multi-line telephone, computer, and copier.
• Assist departments with clerical projects, including large mailings.
• Perform additional duties as assigned.

Requirements:

• High school diploma or equivalent.
• Minimum of two years of office experience.
• Clear, patient, and friendly telephone and in-person communication skills.
• Sensitivity to the needs of older adults.
• Strong grammar, verbal communication, and listening skills.
• Ability to work well in sometimes stressful situations.
• Computer literacy with the ability to learn and use program-specific software.
• Must be able to communicate in English, both verbally and in writing.
• Ability to speak Spanish is preferred.