About this position
Why Choose Haas and Wilkerson?
At Haas and Wilkerson Insurance, we believe insurance is about more than policies—it’s about protecting joy. As a family-owned agency since 1939, we’ve partnered with some of the most iconic names in the family entertainment industry—from amusement parks and fairs to festivals, carnivals, trampoline parks, and rodeos. The work we do makes it possible for families across North America to create memories that last a lifetime.
And we’re proud that others have noticed:
And we’re proud that others have noticed:
- Named as a 2025 Best Places to Work by the Kansas City Business Journal
- Listed on the 2025 Top 100 Independent P/C Agencies by the Insurance Journal
- Recognized as a 2025 Best Practices Agency by the Big I
- Listed on the Top 200 Fast Growing Companies by the Kansas City Business Journal
Because we’re family-owned, we know what matters most: family. Supporting our team members and their families is at the forefront of our culture. Yes, we offer competitive pay and excellent benefits—but we also believe in creating a workplace that’s encouraging, fun, and empowering.
Here’s a snapshot of what our team members enjoy:
- Affordable health insurance with three plan options
- Generous 401(k) match of 6% of your compensation
- Paid maternity and paternity leave
- Hybrid work arrangement
- Excellent PTO program (up to 5 weeks off annually based on tenure)
- Competitive pay with annual salary increases
- Ten paid holidays, including your birthday
- Casual dress attire every day
- Bonuses for milestone anniversaries, holidays, and referrals
- Flexible schedules to support your family
- Opportunities to give back through community campaigns and volunteer events
- Financial support for professional certifications and continuing education
- A leadership team that is truly engaged and invested in your growth
Position Summary
Are you organized, service-minded, and interested in building a career in commercial insurance? Haas & Wilkerson Insurance is seeking a Claims Support Admin to join our Claims team. This is a great entry-level opportunity for someone who enjoys supporting others, staying detail-focused, and helping keep important processes moving forward—especially during times when clients need us most.
As a Claims Support Admin, you’ll provide essential administrative and coordination support for both our Traditional and Programs claims teams. You’ll work closely with Senior Claims team members, insurance carriers, and internal partners to ensure claims are reported accurately, documented properly, and followed through in a timely manner. Just as importantly, you’ll help clients understand what’s happening by translating claims and adjuster communication into clear, straightforward language. This role offers hands-on exposure to the claims lifecycle and a strong foundation for growth within the insurance industry.
Primary Responsibilities
- Support both Traditional and Programs claims teams with day-to-day administrative and coordination tasks.
- Process new claims, including client intake, claim setup, documentation, and coordination with insurance carriers.
- Maintain accurate and up-to-date claim records in internal systems, including agency management systems and digital filing software.
- Monitor claims throughout the lifecycle and follow up with adjusters to ensure timely progress and resolution.
- Serve as a liaison between clients and insurance carriers, helping clients understand claim status and next steps.
- Translate claims and adjuster terminology into clear, client-friendly language.
- Assist Senior Claims team members with claim-related tasks, document management, and scheduling calls or meetings.
- Ensure all necessary information is gathered early to prevent delays in claim processing.
- Respond promptly and professionally to inquiries from clients, adjusters, carriers, and vendors.
- Run loss reports and assist with identifying missing or unreported claims.
- Prepare claim-related reports and assist with special projects as needed.
- Maintain a high level of accuracy, organization, and attention to detail in all work.
Requirements
- High School diploma or GED required; some college coursework preferred
- Minimum of 2 years of experience in commercial insurance claims and/or insurance adjusting
- Strong customer service mindset with ability to meet time-sensitive deadlines
- Exceptional accuracy and attention to detail
- Excellent verbal, written, and interpersonal communication skills
- Proficiency with Microsoft Office programs and strong overall computer literacy
About Us
Haas and Wilkerson Insurance is a family-owned, independent insurance brokerage based in Kansas City, serving organizations across North America for more than 85 years. We are nationally recognized for our expertise in niche markets—including amusements, fairs, festivals, rodeos, waterparks, and trampoline parks—as well as our full-service commercial and personal insurance offerings. We believe in growth—in our business, our community, and our people. That’s why we focus on building a workplace where our team members are supported, celebrated, and inspired.
Join us, and help protect the joy that families experience every day.
Join us, and help protect the joy that families experience every day.
Apply today and discover why Haas and Wilkerson Insurance is more than just a career—it’s a place where your work has purpose.