Service Manager

KILTER HOME SERVICES INC Long Beach, California, United States Customer Service

About this position

Description:

 

Location: Long Beach Branch 


Company: Kilter Termite and Pest Control 


Job Type: Full-Time 


Salary: $56,000 – $66,500 annually


Position Summary


Kilter Termite and Pest Control is seeking a seasoned leader to manage service operations at our Long Beach branch. This role requires hands-on oversight of all branch activities, with a strong focus on fieldwork, team leadership, and quality control. If you have experience managing a termite and pest control branch and are ready to lead with excellence, we want to hear from you.


Key Responsibilities


  • Train branch staff on company policies and procedures
  • Monitor and manage company credit and fuel cards assigned to the branch
  • Provide ongoing training and development for service personnel
  • Conduct quality control inspections to ensure compliance with company standards
  • Perform field inspections and service coverage when needed
  • Maintain high standards of service delivery and team performance
  • Lead and manage all branch employees, holding them accountable to company expectations
  • Role consists of approximately 80% field work and 20% office work

Qualifications

  • Valid driver’s license with a clean driving record (required for company vehicle insurance)
  • SPCB Branch 3 Field Representative License (required)
  • SPCB Branch 2 Field Representative License (required or must be obtained within 12 months)
  • Minimum 3+ years of industry management experience in pest and termite control

Physical Requirements

  • Ability to crawl into sub-structures and attic spaces
  • Pass a pre-employment physical
  • Bend, kneel, crawl, crouch, and stand for extended periods
  • Safely climb ladders up to 32 feet
  • Lift, push, pull, and carry up to 50 lbs
  • Maintain upward gaze for up to 10 minutes during inspections

Schedule

  • 8-hour shifts
  • Monday to Friday
  • Weekend availability required

Benefits

  • Company vehicle (all expenses paid)
  • Paid training
  • Company cell phone and uniforms
  • 401(k) with company match
  • Medical, dental, and vision coverage
  • Paid vacation, holidays, and personal time off
  • Career stability and advancement opportunities

 This position is part of an ongoing recruitment to build a talent pipeline. Openings may not be immediate. 

Requirements:

 

Education & Experience Requirements


To be considered for this role, candidates should meet the following qualifications:

  • High school diploma or GED
  • Active Branch 2 and Branch 3 Field Representative Licenses
  • Minimum 5 years of experience in the termite and pest control industry
  • Strong knowledge of cost control strategies and revenue optimization
  • Solid understanding of business management principles and day-to-day operational practices
  • Valid California driver’s license with a clean driving record