Medical Administrative Assistant

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

JOB SUMMARY

The Medical Administrative Assistant is responsible for performing a variety of duties in a clinic setting. This person may be involved in both clinical and administrative areas, including assisting providers with patient care and handling clerical, environmental, and organizational tasks. This role requires a strong balance of administrative skills and interpersonal abilities. Provides information and resources to patients so they may fully utilize and benefit from the clinical services. All forms of communication to the office will be given prompt, courteous, and professional attention. Patients will be greeted and/or assisted in the same manner. Employees in this position will ensure that patient information is obtained and accurately updated in the hospital’s electronic medical record (EMR). Information will be available, so patients can be informed of clinic policies, procedures, services and other information as required or requested.

ESSENTIAL JOB FUNCTIONS

• Fulfills patient care responsibilities as assigned, which may include, but not limited to, checking schedules and organizing patient flow; accompanying patients to the exam/procedure room; assisting patients as needed; performing screenings per provider guidelines; relaying instructions to patients/families; answering calls and providing pertinent information.


• Fulfills administrative responsibilities as assigned including, but not limited to, sending/receiving patient medical records; obtaining applicable reports, notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage; managing and updating charts to ensure that information is complete and filed appropriately.


• Communicate via Powerchart, email, phone to providers regarding patients.


• Communicate with vendors via fax and phone regarding orders for patients.


• Collaborates with other departments in a professional manner as needed to provide patient-centered care.


• Prepares room, equipment and supplies as dictated by a particular examination or patient’s needs. (Environment of Care, Exam Room, Room & Instrument Preparation)


• Help nursing/clinical staff with cleaning rooms and adequately stocking per standard work.


• Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. (Patient Service, Scheduling, Patient Scheduling)


• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.


• Promotes and participates in the implementation, maintenance, and continuous evaluation of EMR.


• Receives and prepares the patient for examination and treatment as directed. Obtains and records history and vital signs. Charts and documents in the medical record. Collects laboratory specimens as needed. (Patient Care, Patient Examination Preparation)


• Assists physicians and non-physician providers in preparing for minor procedures and physical exams. Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, splints and casts, etc. (Patient Care, Procedure, Assist Providers)


• Secures all required documentation (i.e. insurance information, consents and releases are completed and filed, requests sent for additional information from other agencies as needed).


• Documents are appropriately attached (scanned, filed, and distributed as necessary) to patient charts.


• Provides instruction to patients as directed by a physician, non-physician provider or documented in policies and procedures. (Education, Patient, Patient Education)


• Communicates as needed with providers/clinicians and other staff about any patient concerns/issues related to scheduling.


• Composes correspondence and disseminates to appropriate individuals.


• Uses customer service principles and techniques to deal with patients calmly and pleasantly.


• Prepares various documents and handles confidential matters in accordance with clinic rules and procedures.


• Requests, locates, sends, and receives patient medical records.


• Maintains files and assists in establishing office systems.


• Maintain office cleanliness with assigned daily cleaning.
  
  

POSITION QUALIFICATIONS

Education, Experience, and License

• High school diploma or general equivalency diploma (GED), required.


• Medical terminology preferred but not required.


• Six (6) months' experience in a medical field is required OR an equivalent combination of education and experience related to the above tasks, knowledge, skills and abilities.


• Associates degree in healthcare field, preferred.


• A technical diploma or certificate in Medical Assistant, preferred.


• BLS, required.

Additional Skills

• Ability to effectively communicate in English, both reading and writing.


• Multi-line telephone knowledge.


• Computer knowledge.


• Ability to operate designated equipment as specified included computer keyboarding.


• Basic clerical training, including basic filing procedures (both numerically and alphabetically).


• Ability to work under pressure with time constraints.


• Basic knowledge of medical record content and sequence.


• Ability to function independently with minimal direction.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.