Customer Onboarding Specialist

About HyperFi

HyperFi AI is building the intelligent marketplace for enterprise IT.

We use AI to help enterprises research, compare, and procure connectivity, cloud, security, and infrastructure services — transforming what has historically been a manual, fragmented process into an automated, intelligent experience.

We recently secured institutional backing and are entering our next stage of rapid growth. Our team is building 20-hour dev cycles, six days a week, and moving at startup speed with real capital behind us.

This is a ground-floor opportunity to help shape the customer experience of a venture-backed AI company redefining enterprise IT procurement.

🚀 The Role

We are hiring a Customer Onboarding Specialist to lead onboarding for both:

• Suppliers (carriers, cloud providers, MSPs, security vendors)
• Subscribers (enterprise IT buyers and channel partners)

This role blends Customer Success + Operational Execution.
You will guide customers through their early journey on the platform, ensure suppliers are fully integrated, coordinate closely with Engineering, and elevate the overall onboarding experience.
Technical deep dives will be handled by a Technical Engineer — but you should be comfortable operating in IT, telecom, cloud, or infrastructure environments.

You are:

• Extremely detail-oriented
• Professional and confident on the phone
• Organized and proactive
• Customer-first but execution-driven

💥 What You’ll Do

Supplier Onboarding

• Collect and validate required documentation and data
• Coordinate with Dev/Engineering to ensure clean platform integration
• Track onboarding milestones and proactively unblock delays
• Ensure supplier profiles are complete, accurate, and marketplace-ready
• Create repeatable onboarding workflows

Subscriber Onboarding

• Lead onboarding calls and product walkthroughs
• Guide IT buyers through platform features and workflows
• Ensure a smooth transition from sign-up to active usage
• Escalate technical matters to Engineering when appropriate
• Maintain detailed CRM and onboarding tracking

Operational Excellence

• Identify friction points and suggest improvements
• Help define onboarding best practices
• Support the buildout of scalable customer processes
• Contribute to documentation and internal playbooks

✅ What We’re Looking For

• 3+ years in Customer Success, Onboarding, Account Management, or Ops
• Experience in IT, Telecom, Cloud, Security, MSP, or B2B SaaS preferred
• Comfortable working with enterprise buyers and suppliers
• Strong written and verbal communicator
• Extremely organized and process-oriented
• Comfortable in early-stage, high-growth environments
• Able to manage multiple onboarding tracks simultaneously

🔥 Bonus If You:

• Startup experience is strongly preferred.

📍 Location & Compensation

• $110,000 Base Salary
• Meaningful Equity
• Bonus eligibility in 2026 (performance-based)
• Full benefits
• Hybrid SF schedule (average 3 days in office)
• Fully stocked office (food, snacks, drinks)
• Direct exposure to founders and leadership
• Real ownership from Day 1

📈 Growth Opportunity

This role is designed to scale.
As we expand, this position can evolve into:

• Onboarding Team Lead
• Customer Success Lead
• Head of Customer Experience

We are building the team early — and we promote from within.

🎯 Why This Role Matters

Onboarding defines retention, supplier activation speed, and revenue growth.
You will directly impact:

• Marketplace liquidity
• Supplier activation timelines
• Subscriber engagement and expansion

If you want to help build the operating backbone of a venture-backed AI company at the ground floor — we want to meet you.