About this position
Job Summary:
We are seeking a friendly and professional Guest Service Representative to join our team at the Hilton Garden Inn. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable experience during their stay.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Address guest inquiries and resolve any issues or concerns promptly.
- Provide information about hotel amenities, services, and local attractions.
- Process reservations and manage room assignments using the hotel management system.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Handle cash and credit transactions securely and accurately.
- This position may be responsible for airport shuttles as needed.
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and hotel management software.
- Flexibility to work various shifts, including weekends and holidays.