Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Full-Time | $60,000+ annually (Base + Performance Bonuses)
Stamford Ford – Stamford, CT

About Us
Stamford Ford is a premier automotive dealership dedicated to delivering exceptional customer experiences in both sales and service. We are currently seeking a highly motivated, customer-oriented professional to join our Service Department as a Customer Service Representative. This individual will play a vital role in supporting our Service Department by managing incoming and outgoing customer communications, timely accurate appointment scheduling and entry level Service Advisor duties.This position offers a defined career path with the opportunity to advance into a Service Advisor role based on performance, training completion and business needs.

Key Responsibilities

• Professionally manage inbound service department calls and inquiries
• Place outbound calls to schedule, confirm, or adjust service appointments
• Educate customers on routine vehicle maintenance and available service offerings
• Accurately enter customer and service details into the CRM system
• Follow up with customers post-service to ensure satisfaction and promote future engagement
• Collaborate with service advisors and other team members to ensure a seamless customer journey
• Meet and exceed performance metrics for appointment setting and customer service satisfaction
• Respond to texts, emails, and web inquiries using dealership communication tools
• Maintain up-to-date knowledge of Ford products, services, and promotional offers
• Learn the Service Advisor position and fill in when needed 

What We Offer

• A fast-paced, team-oriented, and goal-driven environment
• Opportunities for professional development and career advancement
• Employee discounts on vehicle purchases, leases, and services
• 401(k) retirement plan with company match
• Health, dental, and vision insurance
• Generous paid time off (Vacation, Sick, Personal, Holidays)

Qualifications

• High school diploma or equivalent (required)
• Valid driver’s license (required)
• Prior experience in a BDC, call center, customer service, or automotive setting preferred
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Comfortable handling a high volume of calls and multitasking in a fast-paced environment
• Proficient with CRM systems and general computer applications
• Self-starter with the ability to work independently and collaboratively

Ready to be the voice of Stamford Ford’s Service Department?
If you’re passionate about helping people and thrive in a structured, customer-focused environment, we encourage you to apply today!