About this position
POSITION TITLE: Digital Solutions Specialist
LOCATION: Elberton, Georgia
LOCATION: Elberton, Georgia
DEPARTMENT: Deposit Operations
REPORTS TO: Digital Solutions Supervisor
EMPLOYMENT TYPE: Full-Time
STATUS: Non-Exempt
DEPARTMENT | ROLE DESCRIPTION:
The Oconee State Bank Digital Solutions Center serves as a dedicated digital branch responsible for overseeing, managing, and supporting our digital banking channels. It is designed to provide customers with thoughtful and effective solutions, delivering remarkable, friction-free service. Additionally, the Digital Solutions Center aims to drive bank wide growth by identifying and capitalizing on key opportunities to cross-sell products and services during customer interactions.
RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):
- Handle incoming calls, chats, emails, and voicemails.
- Promote digital banking products, including online account opening, the digital banking suite, bill pay, electronic statements, mobile deposits, and telephone banking.
- Provide comprehensive support for all digital banking products listed above.
- Facilitate maintenance requests, such as debit card management, disputes, account transfers, stop payments, address changes, and customer information updates.
- Manage and review mobile and ATM deposits to mitigate fraud.
- Engage in outbound sales and service efforts to enhance digital banking adoption, increase interchange revenue, and contribute to the achievement of strategic goals.
- Support the implementation of new digital banking products and services as they are introduced.
- Adhere to bank policies and procedures, prioritizing safety and soundness in all solutions offered.
- Perform all other duties as assigned.
EXPERIENCE | QUALIFICATIONS:
MINIMUM YEARS OF EXPERIENCE
- 1-2 years of relevant experience in customer service.
MINIMUM QUALIFICATIONS
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent problem-solving skills
PREFERRED QUALIFICATIONS
- Knowledge of banking practices and regulations
- Two years in a customer service-related profession
COMPUTER / SOFTWARE EXPERIENCE REQUIREMENTS
- Advanced technical skillset
- Aptitude to maintain proficiency with evolving technology
- Highly proficient with Microsoft Office products
REQUIRED COMPETENCIES
- Service oriented
- Collaborative
- Solution-minded
- Innovative
- Motivated