Guest Services Rep

 Job Summary:

Responsible for operating the front desk area, including guest check-in/out process, perform coffee service from 6:30AM to 10AM, assist with laundry/housekeeping, oversee removing everything from the rooms when guests check out, make sure common areas are cleaned, and answering guest calls. Responds to and services guest’s needs in a friendly, courteous, and efficient manner. Must be hands on in all aspects of the day-to-day operation with the focus on excellent customer service and exceptional guest experience.

The schedule for this role will be Monday - Thursday; 6:30AM - 2:00PM

Duties/Responsibilities:

• Responsible for greeting guests.
• Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.
• Anticipates and assesses guests' needs and responds in a courteous and professional manner.
• Ensure front desk operations are carried out.
• Plans for, shops for, and prepares breakfast for all guests daily.
• Coffee Service from 6:30AM-10AM Monday - Thursday
• Communicates with hotel management and/or maintenance to report maintenance and/or repair needs.
• Monitors and maintains proper inventory of all supplies, cleaning, kitchen, guest toiletries, etc.
• Ensures housekeeping supplies are well maintained.
• Assists in all housekeeping duties.
• Prepares accurate and timely reports as required.
• Knowledge of fire alarm system and evacuation procedures.
• Mindful of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.
• Must have good knowledge of surrounding area.
• Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.
• Must be responsible for security of guests, fellow employees, and hotel assets.
• Must perform any other required duties as requested by hotel Manager to aid in better operation of the hotel and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, top accounts, financial status, customer/guest information, employee issues, guest issues, etc.
• Accurately counts and accounts for cash banks prior to and at the end of each shift.
• Immediately report any guest issues to the hotel manager and handles all issues within reason.
• Does not participate in personal conversations either in person or on telephone or cell phone.
• Assist guest with luggage as needed.
• Well-groomed and in uniform while on property.
• Does not eat, drink, or smoke in sight of a guest.

 Required Skills/Abilities:

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.
• Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
• Excellent communication skills. Ability to convey information and ideas through writing, telephone and personal meeting situations; engaging the audience and helping them understand and retain the message.
• Must poses a passion to serve.
• Skilled at establishing effective relationships with customers and internal partners; requires effective reading, writing and oral comprehension.
• Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must have a valid driver’s license and dependable transportation available.
• Must have an outgoing personality, be well organized, and detail oriented.
• Must be able to work a flexible schedule to include evenings, nights, weekends, and some holidays.
• Must have a good work ethic, be honest and work well with others.
• Must have good cash handling skills, able to make change, manage cash drawer.

Physical Requirements:

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.